MuukalOpticalReviews of muukal.com

Response from MuukalOptical· Dec 31, 2025

Sorry, I'm afraid it's difficult for us to fulfill your request. At first, you said there were duplicate orders that needed to be cancelled, and then after the package was delivered, you said that a few of the glasses were not working. After a few days, you said that all the glasses were not working. So what is your request? Is your prescription correct because none of the glasses work for the customer? Thank you and looking forward to your reply

Response from MuukalOptical· Dec 29, 2025

Hello, your PD is 58 and belongs to the small face category. Your glasses are too big for you. You purchased three pairs of glasses, and we have remade two pairs for free. So, are there any questions?

Response from MuukalOptical· Dec 27, 2025

Sorry, we understand your case and your prescription is correct, and the size of the glasses is also suitable. You said that neither pair works, and we have obtained your consent to return the glasses or refund directly. You chose to refund directly, and we have completed the refund. So, are there any further questions now?

Response from MuukalOptical· Dec 24, 2025

Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. [email protected] or ‪(256) 668-8891） via chat on our website, or on social media with your order number and we would be happy to assist you.

Response from MuukalOptical· Dec 24, 2025

Try on is only for style reference,not size. It was stated on the try on page clearly , so is there any misunderstanding?

Response from MuukalOptical· Dec 21, 2025

​Hello,Your prescription is very easy and we would never make a mistake. Is there any misunderstanding?

Response from MuukalOptical· Dec 18, 2025

Sorry, it's difficult for us to communicate with you. Whether you're 70 or 80 years old, first of all, after placed the order, you need to change the lens type of 2 pairs of glasses. We agreed, but after receiving the package, you said the glasses didn't work. We investigated the matter and found that the glasses were incredibly large. We agreed to remake 2 pairs, but you needed to choose the appropriate size. You kept talking to yourself and even returned all the glasses. We can't communicate at all. It's not that we don't want to deal with this matter, but you have been insisting on remaking those super large frames, but those are not suitable for you at all. Can you understand what we're saying?