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8,133 reviews
MuukalOpticalHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 285 reviews with 2 stars · Clear filters
Hunter
Posted
I ordered 3 pair and 2 of them the vision is blurry the 3rd pair vision is perfect but that tells me with the other 2 there was an error in making the prescription lenses
Response from MuukalOptical· May 22, 2025
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. [email protected] or (256) 668-8891）
Sandra
Posted
Not for those with high prescription above -5.00. Even the short lenses are distorted. Customer service is very rude. Only buy if your rx is very low and you don't mind cheap quality glasses. They once offered me a full refund if I deleted my review but that's a dishonest practice. Muukal, don't bother looking me up. I am not interested in doing business with you anymore.
Response from MuukalOptical· May 8, 2025
Sorry, we don't know who Sandra is. Can you tell us the order number? Otherwise, we can assume that you are a fake customer, sorry
Michael
Posted
My left progressive lens seems to be off. The placement of the progressive is not lined with my pd. Can only wear for short periods get eye strain bad.
Response from MuukalOptical· May 2, 2025
Okay, thank you for your feedback. Could you please send us the original prescription first? Thank you
Dee
Posted
I sent copy of prescription but compared to locally purchased glasses vision with these glasses are off.
Response from MuukalOptical· May 2, 2025
Hello, your first order is progressive glasses and your second order is reading glasses. You need to determine first what type of glasses you really need. Thank you
Cathy W.
Posted
I have bought 4 pairs of glasses from this company. I really like the ones I ordered for my self but they are easy prescriptions. I ordered a pair for my husband and he can't see out of them. I ordered a pair from a different company and he loves them. I contact your company to resolve this and you want pictures with his old glasses and new glasses. Not sure what this is going to do since they are different prescriptions. So this is your way of not fixing the problem. I will not order another pair for either of us if you can't fix this issue. Order # is 12504042745.
Response from MuukalOptical· May 2, 2025
Hello, can you tell us the order number first ? Thank you
Sandra
Posted
2 of the 3 pair I ordered are not correct
Mary B.
Posted
Ordered 2 pair, same prescription. One pair is good the other is totally wrong,although it says both are same prescription.
Consumer
Posted
The butterfly glasses were to be sunglasses and there not , Bonnie Thompson. 3025 Kaempfer circle Sumter SC 29153 order number is 22504217626
Response from MuukalOptical· Apr 29, 2025
Hello, can you tell us the order number first ? You didn't leave your name or email address, thank you
