Muddy Mat®Reviews of muddymats.com

Placed an order on 11/17/2022. Still hasn't been shipped. Tried emailing customer service, email was undeliverable. Tried calling customer service, on hold for 20 minutes, never got to speak to a person. This is a scam! I will be contacting Paypal to try to get a resolution.

This company is a scam!! They take your money and issue you with tracking number very quickly. Their cancellation policy allows you to cancel before you get tracking but not after. I've waited a month for my item to be shipped for the tracking to only say that a shipping notice has been given and never any further. Paypal require a proof of delivery which the company "have given". Not only this but they charge you a second amount for the shipping so when making a claim through PayPal I have to claim twice. I was able to claim back the amount paid but not the shipping at the moment. I'm in a dispute about that! AVOID AVOID AVOID!! Update: PayPal did refund me my money.

This company is a complete joke. If you want stress and "customer service " that doesn't listen then go ahead and order from this company. I cancelled the order not long after placing the order after the unlawfully charged my card for a second time without authorisation. I cancelled my order with them 3 times long before I was issued any order or tracking information as per their policy on their website which they took upon themselves to ignore and send the order anyway. Even after 16 emails they still have not listened to the request to cancel the order and now expect me to pay the return postage. I have informed them that they are to arrange collection at their cost or the order will be left on the street for anyone who wants it as they have been given more than enough opportunities to arrange collection of their product. AVOID THE COMPANY AT ALL COSTS

I ordered 4 mats via Facebook for £59.96 which I was happy with. When my credit card statement arrived I realised I had been charged an additional £51.81 for a free gift and grippers that I didn’t want! Buyer beware! Hopefully my credit card company will dispute this on my behalf!

I ordered 4 of these mats I agreed the payment of £59.96 but when I checked my bank they also took a second payment of £19.83 which I did not agree they had added on rug grippers which I didn’t not want when your ordering you keep getting pop ups offering more items and unknown to you you don’t get to see the final bill until the order is finished and they send the email through. When I seen there had taken to much money from my bank I tried to cancel the same day my emails kept coming back undelivered the phone numbers wouldn’t work then when I finally got through I was told my item had been shipped and couldn’t cancel and wouldn’t give me my money back and if you want to return them then you have to pay for that so I said that I wouldn’t accept them when delivered and was told that they still wouldn’t refund me after alot of emails they offered me a $100 gift card then before I could accept this another person decided to refund my £19.83 and took the $100 gift card off me. I told them that I thought they had ripped me off and they had put these other things on my order without permission and taken my money without permission and I did report it to my bank. I would definitely not deal with this company again and phone number or email address what’s on there advert does not work when you have a problem but works for orders which I find strange. 24/5/23 I received an email from Trust saying the company wanted more details I not sure what details you want regarding this matter as you have never reached out to me about this matter I have put in my review what happened to me so if you can say what you require I will try to answer.

I ordered my mat on 5/8/22 and was told that it would be fulfilled 24 - 48 hours and I would receive it by Friday 5/13/22. Well after numerous phone calls and emails this is where I stand: My order was supposedly packed within the 24-48 hour timeframe but it didn't actually ship until 5/15/22 so I am still waiting on it's arrival. I don't care how good the product may be if you are going to twist the truth I no longer want to deal with you.

Had an issue with the number of mats I ordered. Emailed to find out how I could return the extras. They did email back wanting to know what steps I took to place the order....What??? and it was implied that I did not understand how that process worked. Replied to their email about a week ago and have not heard back. The product is fine..I would give that 4 stars however customer service is terrible and I hope the mats last a long time because of this situation, I will never order from here again.

The mat itself works ok, not nearly as well as the video shows. However, the "free gift" was charged to my account, as well as shipping and tax. Plus, the non-slip corners practically doubled the price. Customer service not helpful.