M&T BankReviews of mtb.com

I would give 0 stars if I could. I have a loan where I am the cosigner on a rv. I have made the payment every month for over 8 years. I had o e payment late and was assest a late fee. I tried to pay the late fee and they refused. They say the owner of the account is the only one who can pay it. After discussing with the manager the silliness of the situation I was than hung up on. You see why their ratings are so low. Very ignorant buisness practice.

If only they had 10 negative stars. Paid my camper off and took me 47 days and 7 phones to get my title. Had it sold & the guy got tired of waiting so I lost the sale. Thanks M&T! 🎉

Spoke with Angelica in the rewards department to change my flight she was zero help whatsoever. Horrible customer service…

M&T Bank- THIEVES! Most banks put an additional payment towards principal on a loan . Not M& T! You have to read their fine print to tell you that unless you mail in a payment and state, “principal payment” or turn around on the app and make 2 separate payments, that one is dicy, the extra will go to principal or call . Make work. DON’t LET THEM FOOL YOU! THIS IS A BANK THAT ROBS ITS CUSTOMERS , putting all their nonsense in the fine print . DEFINITELY NOT THE HOMETOWN BANK THEY CLAIM TO BE.

M&T bank is a rip off. Especially on VA loans! VETERANS DO NOT USE THIS COMPANY! Do not use! Payments dont post, then you get charged a late fee because of their software "glitches". They lost all records of over Payments on my escrow account and are charging me a 2nd time now. No matter what proof I show them they deny, deny, deny. Now my hands are tied because I am stuck with a mortgage service provider I DID NOT CHOOSE that's now ripping me off.

I have a boat loan serviced through M&T Bank, and something that should be incredibly simple has turned into an unnecessarily difficult experience. I need three basic things from a lender: 1. Receive my loan/payment statements. 2. Have automatic payments reliably set up. 3. Easily log in, see my loan balance and progress, and make a payment. M&T has made all three unnecessarily difficult. I have not been receiving the payment letters/statements that I was told would be mailed after the account was established. When I call, representatives can manually request that information be emailed to me, but that does not resolve the underlying problem. After multiple contacts, M&T has now generated a ticket to investigate why I am not receiving the correspondence. Automatic payments have also been an ongoing issue rather than the simple set-it-and-forget-it process they should be. Then there is the technology. The mobile application and overall online loan experience are among the least user-friendly banking systems I have used. Even basic tasks such as viewing loan information, finding a bill, understanding payment status, or making a normal payment require far too many steps. The system feels unnecessarily complicated for functions that virtually every modern bank should make effortless. I am not asking for sophisticated financial tools. I simply want to receive my statements, have automatic payments work, clearly see my loan balance and payoff progress, and easily make a payment. These are fundamental functions of servicing a loan, and my experience with M&T has been tremendously disappointing in each of these areas. To their credit, the representatives I have spoken with have attempted to help, including opening a ticket for the missing correspondence. My frustration is with the underlying systems and servicing experience that continue to require calls just to accomplish basic banking functions. Based on my experience, if you have a choice of lenders, I would strongly recommend considering other options. Loan servicing should make it easier for a customer to pay what they owe—not make the customer work this hard just to manage the account.

I've never written a negative review, but the customer service has changed so much. I get misinformation depending on who I speak to. The wait times are just crazy long. It always seems like I'm speaking to someone that is distracted/not paying attention and not in an office. I wish M and T was like it used to be back 20 years ago. They need to get better customer service.

What a terrible company to work with..... Long wait times and unexperienced and unqualified service agents...