Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Robert J.
Posted
Took a long time to get my order. The product was very good, but all the time I kept thinking I was getting ripped off
Response from MrFluffyFriend™· Jul 4, 2022
Hello Robert, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Debra L.
Posted
The beds are attractive but not near as fluffy and full as was advertised. For the dogs to truly be enveloped in the bed they have to be stacked two high.
Response from MrFluffyFriend™· Jul 4, 2022
Hello Debra, We try to constantly improve our products and services with helpful feedback like yours. Thank you for your feedback.
J P.
Posted
I haven't received it yet - please don't ask me to review something I haven't seen I received the "bed" 2 days after writing the above - it looks fine
Response from MrFluffyFriend™· Jul 4, 2022
I am sorry to know about this. We definitely would love to resolve this matter with you. Please send us an email. We will be waiting for your message.
Chris W.
Posted
OMG George my dog loves this bed. He use to sit on the lounge with me now he stays in McFlurry bed. The bed looks just like the pictures, size is perfect and it’s super soft. It was slow coming but we’ll worth the weight. I wish it was big enough for me to fit into.
Response from MrFluffyFriend™· Jul 4, 2022
Hello Chris, Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
P M.
Posted
I ordered XL for my smallish Standard Poodle. No way he could fit in it and he didn’t like it. But his friend D. a Petit Basset fit in it just fine so it went home with him. My friends tell me D. loves it.
Response from MrFluffyFriend™· Jul 4, 2022
Hello P M, We try to constantly improve our products and services with helpful feedback like yours. Thank you very much!
Maryellen T.
Posted
I ordered a bed over a month ago and have not received it. Very poor communications on shipping delays. However, my pup does live it now that it finally arrived!
Response from MrFluffyFriend™· Jul 4, 2022
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our service.
GP
Posted
Priduct was ok and as expected, but delivery was 5 to 6 weeks
Response from MrFluffyFriend™· Jul 4, 2022
Hello GP, We try to constantly improve our products and services with helpful feedback like yours. Thank you so much!
KS K.
Posted
"Customer service does provide 100% customer satisfaction with their products." 7/18/2022 Thanks to Rose at My Fluffy Friend, I received 30% refund. for the bed I purchased and they said to keep it or give it to someone who would enjoy it for their puppy. After so many emails I am grateful to at least receive a partial refund. They do not give out total refunds so please be sure this is the bed you want for your dog. Some people love the beds. Unfortunately, I did not and assumed when they said 100% Gurantee they meants toatal refund if shipped them. 6/24/22 I ordered the bed and then after doing more research I immediately tried cancelling the order. They refused. They are out of the UK but the product is made in China. They would not give me any way to return the product until I received it. I asked if I could not except it at the Post Office and they said NO and would have to ship it back. THj shipping is $800 to china. The product is $85. Warning to you all! They said to contact them. Here is their response: Sent: Sun, Jun 26, 2022 10:47 pm Subject: Re: New customer message on June 22, 2022 at 6:14 pm Hello, Thank you for your response. Our company is based in the Netherland, the product is designed in the UK and produced in China to provide the best possible price. In the meantime, we need to wait for the package to arrive after that we can talk about the partial refund maybe it is possible. Thank you for your patience here. Do let us know if you need anything else. Kindly Regards, Rose Customer Service Team MrFluffyFriend
Response from MrFluffyFriend™· Jul 4, 2022
I am sorry to know about this. We definitely would love to settle this matter with you. Please send us an email. We will be waiting for your message.
