Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
Brooke
Posted
Bed too thin. Long shipping turn around. My dog still does comfort himself on bed occasionally.
Response from MrFluffyFriend™· Jun 6, 2022
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Angela T.
Posted
Took over a month to arrive and I had to keep chasing it up to get an answer, no warning it would take that long on ordering.
Response from MrFluffyFriend™· Jun 6, 2022
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our service. I want to assure you that your feedback does not go unnoticed.
Kp
Posted
Haven’t received it yet and ordered almost a month ago.
Response from MrFluffyFriend™· Jun 6, 2022
I am sorry to know about this. I want to make sure that this matter is resolved. Please send us an email. We will be waiting for your message.
Alain S.
Posted
Very disappointed with the size and thickness of the cushion .. it was not what I expected at all.the photo was deceiving to day the least
Response from MrFluffyFriend™· Jun 6, 2022
Thank you for pointing out to improve our product in the future. I want to assure you that your feedback does not go unnoticed.
The N.
Posted
The tracking number I was initially sent was not valid. I waited a couple of weeks, then complained and finally received an actual tracking # that showed the pillow had not shipped. Once it got here, it was small enough to be crammed into a regular sized mailbox, even though I ordered the XL size. The pillow is very flat, not fluffy at all except around the edges. I e-mailed customer service to return for refund, and have never heard back. Would have only given 1 star but it is cool looking and my Husky does sleep on it sometimes, now that we're resigned to keeping it.
Response from MrFluffyFriend™· Jun 6, 2022
I am sorry to know about this. We try to constantly improve our products and services with helpful feedback like yours. Please send us an email. We will be waiting for your message.
Frank R.
Posted
I ordered the a bed 3 weeks ago and still never received it.
Response from MrFluffyFriend™· Jun 6, 2022
I am sorry to know about this. We definitely would love to resolve this matter with you. Please send us an email. We will be waiting for your message.
Joanne
Posted
Very disappointed with the quality. So flat that my dog won’t sleep in it. I brought two as I thought he could have one upstairs and down. Will donate to the dog shelter
Response from MrFluffyFriend™· Jun 6, 2022
Thank you for pointing out to improve our product in the future. I want to assure you that your feedback does not go unnoticed.
P H.
Posted
Quality of bed was poor, very disappointing
Response from MrFluffyFriend™· Jun 6, 2022
Thank you for pointing out to improve our product in the future. I want to assure you that your feedback does not go unnoticed.
