Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
Idk
Posted
Not worth the money
Response from MrFluffyFriend™· Jun 5, 2022
Hello, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product. We try to constantly improve our products and services with helpful feedback like yours.
Emma
Posted
I bought a cat carry bag and was disappointed with the delivery - stated maximum of 12 days, yet didn't receive until over 3 weeks later, with no communication. By this time I had missed the date I needed the bag for, so had to buy a new one. I am in the process of trying to return, but it is being made difficult and am being asked to pay for the return postage, despite communicating that it was their delayed delivery error that has caused this issue.
Response from MrFluffyFriend™· Jun 5, 2022
Hello Emma, Thank you for pointing out the different ways to improve our service in the future. I want to assure you that your feedback does not go unnoticed. We try to constantly improve our products and services with helpful feedback like yours.
Carol D.
Posted
The sides are not high enough
Response from MrFluffyFriend™· Jun 5, 2022
Hello Carol, Thank you for pointing out to improve our product in the future. I want to assure you that your feedback does not go unnoticed.
Lou
Posted
Delivery took much longer than expected, the bed was smaller than expected, and my dog doesn’t like it - won’t sleep on it.
Response from MrFluffyFriend™· Jun 5, 2022
Hello Lou, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Gretta G.
Posted
Actual product is very disappointing…flimsy and thin…didn’t match the expectations established by the advertisement
Response from MrFluffyFriend™· Jun 5, 2022
Hello Gretta, Thank you for pointing out to improve our product in the future. I want to assure you that your feedback does not go unnoticed.
Lyndell
Posted
The fluffy bed was much smaller than expected , and delivery took almost 4 weeks
Response from MrFluffyFriend™· Jun 5, 2022
Hello Lyndell, Thank you for pointing out to improve our product in the future. I want to assure you that your feedback does not go unnoticed.
Bernadette K.
Posted
I had e-mailed you about how to inflate the cushion. I could not get the message sent
Response from MrFluffyFriend™· Jun 5, 2022
Hello Bernadette, Thank you for letting us know about this. Please email us at [email protected].
Peter F.
Posted
The dog bed I ordered arrived this week. I was very disappointed, however, as it was much smaller than I thought it would be. I ordered the large size to be on the safe side, even though our female cocker spaniel is quite small for her breed, i.e. app. 14 kg. However she is too big for it to be comfortable for her & mostly sleeps on the floor nearby. The large size theoretically should have been ideal but if that is what I received (which I doubt) then I hate to think what other purchasers find when they open their packages. This was not a good online buying experience and will not be making any more purchases online of this nature again.
Response from MrFluffyFriend™· Jun 5, 2022
Hello Peter, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. Thank you for pointing out to improve our product in the future. I want to assure you that your feedback does not go unnoticed.
