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11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
Paul J.
Posted
The fluffy is not as well made as I was expecting from an $85 item and I won’t recommend it. In addition it took a month for it to be delivered.
Response from MrFluffyFriend™· Aug 7, 2022
we are sorry for your negative experience with us. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed.
raj G.
Posted
My dog didn’t like it. The base is too floppy no support
Response from MrFluffyFriend™· Aug 7, 2022
I am sorry to know about this. We try to constantly improve our products and services with helpful feedback like yours.
L C.
Posted
Hi the pet bed arrived today, finally. I am disappointed it is so small. I ordered for a 6kg Maltese/Shih Tzu, 50 cm as per your recommendation, but should have got the next size up. Also, there is no tag showing the fibre content. I thought it would be cotton, but this does not feel like cotton, but polyester. I hope the dog likes it, as he is very upset by rain and thunder. The apricot colour is nice, just like the dog.
Response from MrFluffyFriend™· Aug 4, 2022
Hello L Corston, I want to make sure that this matter is resolved. You can contact us via email at [email protected].
Wendy M.
Posted
Dog bed just okay not like pictures in advertisements
Response from MrFluffyFriend™· Aug 4, 2022
Hello Wendy, We are terribly sorry to know you are fully satisfied withe the dog bed. We try to constantly improve our products and services with helpful feedback like yours.
Richard D.
Posted
Should not advertise items either standard or on special if you do not have them in stock in Australia, this item took 2 months to be delivered.
Response from MrFluffyFriend™· Aug 3, 2022
Hello Richard, We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
sarah W.
Posted
It was too small for our dog, (even though I measured it). Took way too long to arrive. Wouldn't buy again.
Response from MrFluffyFriend™· Aug 3, 2022
Hello Sarah, we remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can assist you with your concern. You can contact us via email at [email protected].
STEVEN
Posted
Slow delivery, sent you 3 emails and not one answered. Size recommended on your website for our dog is much too small. Have had to order a bigger one at more expense
Response from MrFluffyFriend™· Aug 2, 2022
Hello Steven, for some reason, we never received your emails. I want to make sure that this matter is resolved. Please contact us via email at [email protected] you so much, and we look forward to hearing from you!
Mary
Posted
Had to buy a second one because your sizing is SO INACCURATE! Asked for a discount on second one and NEVER GOT. I do like the product, however, advertising is inaccurate and I was treated unfairly.
Response from MrFluffyFriend™· Aug 2, 2022
Hello Mary, we are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself. We try to constantly improve our products and services with helpful feedback like yours.
