Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 4,224 reviews with 5 stars · Clear filters
eloise
Posted
Waiting for my next item!
Response from MrFluffyFriend™· Oct 16, 2025
Hi Eloise, Thank you so much for your 5-star review! 😊 We’re so happy to hear you’re excited and waiting for your next item — we can’t wait for it to arrive either!
linda T.
Posted
Doing a return seemed a little rough at first. But the people at fluffy worked with me to get it taken care of . Their communication and working with me was outstanding. Great customer service from the company which was truly appreciated.
Response from MrFluffyFriend™· Oct 9, 2025
Thank you so much, Linda! We’re really glad to hear that our team was able to help make the return process smooth for you. Your kind words about our customer service mean a lot to us. 🐾✨
kim H.
Posted
Great customer service and support! Will definitely order again in the near future.
Response from MrFluffyFriend™· Oct 9, 2025
Thank you so much for your kind words, Kim! 💕 We’re thrilled to hear you had a great experience with our customer support. We can’t wait to serve you and your furry friend again soon! 🐾
Liam A.
Posted
After my initial dissapointment in was contacted by the company director to offer me a replacment product. The replacement has lived up to expectations. I would also like to commend the customer focused response to an initial problem. Everything has issues on occasion how these issues are dealt with is a grater testament to a company than claiming to never have issues. Over all happy ending dog loves the new bed.
Response from MrFluffyFriend™· Oct 5, 2025
Hi Liam, Thank you for your updated review 🩵 We’re really pleased to hear that the replacement product has met your expectations and that your dog is now enjoying the new bed. We also truly appreciate your kind words about our customer service. You’re absolutely right — it’s how issues are handled that matters most, and we’re glad we could turn this around for you. Wishing you and your dog many cosy, happy moments together 🐾
Joanne Y.
Posted
Olive, my friend's dog, is now older (14) and needs a comfy, supportive bed. She loves her new "digs" and rests comfortably throughout the night. The person that helped me decide to try, despite many negative reviews, was Marnie. Thank you for making one dog's life a little better!
Response from MrFluffyFriend™· Sep 28, 2025
Thank you so much for sharing, Joanne! 💙 We’re thrilled to hear Olive is enjoying her new comfy bed and getting a good night’s rest 🐾 Marnie is delighted to have helped — it’s wonderful to know we could make one dog’s life a little better!
Patty B.
Posted
This is George's second Mr. Fluffy Friend bed. He had his first for several years, but it finally fell apart. He loves his new bed! Unfortunately my other small dog, who I had given a bath to yesterday, decided that he wanted to sit on George's new bed and got it very wet. George was devastated!!!
Response from MrFluffyFriend™· Sep 28, 2025
Thank you for your lovely review, Patty! 🐾 We’re so happy George loves his new bed, even if your other pup had a little mishap. It’s great to know the beds hold up well for repeat customers like George!
Valentic S.
Posted
Ich bin sehr zufrieden mit Bestellung Lieferung ist angekommen gemäss Termin angaben. Ware gut verpackt Hundenbett ist super .Mein Hund liebt es in diesem kuscheligen Bettchen zu schlafen. Werde immer wieder bestellen Besten Dank
Response from MrFluffyFriend™· Sep 25, 2025
Vielen Dank für dein wunderbares Feedback, Valentic! 💙 Es freut uns sehr zu hören, dass alles reibungslos verlaufen ist und dein Hund sein neues kuscheliges Bettchen so sehr liebt 🐾 Wir freuen uns schon, dich auch in Zukunft wieder beliefern zu dürfen!
Kerry Anne C.
Posted
The bed came in a timely fashion and was all they said it would be. The pugs love it! I bought for the black pug who suffers anxiety when we are away, but they both fitted it!
Response from MrFluffyFriend™· Sep 25, 2025
That’s so lovely to hear, Kerry Anne! 💙 We’re thrilled the bed arrived on time and that both of your pugs are enjoying it together 🐾 Knowing it’s helping with anxiety makes us extra happy. Thank you for choosing us!
