Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
Fan
Posted
I love the beds but it took FOREVER to get them! And when I inquired about it it took forever to get a response!
Response from MrFluffyFriend™· Sep 6, 2022
Hello Fan, We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
Katy L.
Posted
I was excited about the promises made (to aleve anxiety in my dog), so was patient during the WEEKS I had to wait to receive the product. Though the dog enjoys the bed, I was disappointed that it didn't have more cushioning and structure around the sides. It basically looks like a round blanket with a little extra stuffing around the edges. I just think for $83.66, there should've been more substance to the item. I also didn't appreciate being surprised with an overseas/international processing fee. When I ordered it, I had no idea the company was located in the UK.
Response from MrFluffyFriend™· Sep 5, 2022
Hello Katy, Thank you for pointing out to improve our product in the future. We try to constantly improve our products and services with helpful feedback like yours.
Joanne M.
Posted
It was a very long time to receive the bed. When it finally arrived I was disappointed. I thought it would be a bed. Marley our 6 month Bernese Mountain Dog did not like it...you know why? I am smiling it was identical to a hedgehog stuffed animal/dog toy from Costco that had the same stringy texture. I tried but all he wanted to do is pull the strings out. I have donated to the local thrift shop for Hospice of the Valley.
Response from MrFluffyFriend™· Sep 4, 2022
Hello Joanne, thank you for your review. We are sorry to hear about your negative experience regarding the delay. We will take the necessary action to ensure this incident does not repeat itself. We try to constantly improve our products and services with helpful feedback like yours.
Sally K.
Posted
Took too long to get here (guess I’m used to Amazon). Dog never showed any interest in it. The dog now has a new home. I kept bed as he never used it anyway.
Response from MrFluffyFriend™· Sep 4, 2022
Hello Sally, we are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself. We try to constantly improve our products and services with helpful feedback like yours.
David G.
Posted
Not fluffy, not like the pictures…
Response from MrFluffyFriend™· Sep 4, 2022
Hello David, we are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hearing from you!
John F.
Posted
Bed is made very cheaply, the round edge is half flat that I can’t fluff up and bottom has very little cushion for a large dog
Response from MrFluffyFriend™· Sep 1, 2022
Hello John, we are terribly sorry to know you are not happy with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Kent T.
Posted
This is not an XL dog bed - not even close. sized for a terrier. my 80# Boxer gets half his body on there.
Response from MrFluffyFriend™· Aug 31, 2022
Hello Kent, we are terribly sorry to know you are not satisfied with your item. You can contact us via email at [email protected] so we can find a solution together. Thank you!
Kellilee W.
Posted
The website at checkout is absolutely horrible and unfriendly to use. It has stopped me from purchasing several things I’d really like for my pets.
Response from MrFluffyFriend™· Aug 30, 2022
Hello Kellilee Williams, I am sorry to know you had trouble placing an order on our website. Kindly send us an email - you can contact us at [email protected] so we can address your concern. Looking forward to hearing from you!
