Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Judith S.
Posted
They hide the fact that they are in China thus making it virtually impossible to return goods if they are not as expected.
Response from MrFluffyFriend™· Feb 12, 2023
Hi Judith! Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please don't hesitate to reach out to us at [email protected] if you need further assistance.
Jean
Posted
Company provided tracking details which never tracked parcels. In contacting shipping company advised the parcels had not been consigned, Waited a month then goods left on my doorstep. Company not helpful in confirming shipment or following up with shipping company regarding tracking. Slow to respond to my requests for information then unhelpful. Need to be upfront that the business is located in China and hence why long shipping times. Product eventually delivered was as described.
Response from MrFluffyFriend™· Feb 12, 2023
Hi Jean! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]. We hope that you will give us another opportunity to make things right for you
Dana S.
Posted
I bought two beds and was a bit disappointed. The boys did not take to them and continue to choose the Costco dog bed. For the price of these beds I was expecting more cushion on the bottom.
Response from MrFluffyFriend™· Feb 12, 2023
Hi Dana! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so
Jonathan
Posted
Ehhh, nothing that great. Similar items are available for much less on Amazon. The product is fine, just not worth the extra money for it.
Response from MrFluffyFriend™· Feb 12, 2023
Hi Jonathan! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so
Lynn
Posted
The delivery took an exceptional long time. Nothing was not noted about long shipping time. I admit I m used to Amazon but this was ridiculous. But the bright side my dog loves it..
Response from MrFluffyFriend™· Feb 12, 2023
Hi Lynn! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]. We hope that you will give us another opportunity to make things right for you
Mr W.
Posted
Bed arrived in a small package which is fine.. it took around three weeks and it looks nice but my main criticism is that the base of the bed is very thin, it needs more padding... as a result we've had to place another bed beneath this one to make it more comfortable for our large dog.
Response from MrFluffyFriend™· Feb 12, 2023
Hi Mr. White! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations regarding the product and shipping. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
Muriel G.
Posted
I think the main problem is the length of time it took for the dog bed to arrive. It is not an inexpensive bed and five weeks wait for it is a little too long.
Response from MrFluffyFriend™· Feb 12, 2023
Hi Muriel! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]. We hope that you will give us another opportunity to make things right for you.
Bjul
Posted
I paid 83.00 for this bed and honestly, I should not have to shake the bed to put it back into shape. There is not enough padding inside the bed. I’m disappointed!
Response from MrFluffyFriend™· Feb 12, 2023
Hi Bjul! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
