Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
Gary L C.
Posted
GOOD LOOKING PRODUCT BUT A SMALLER SIZE THAN ORDERED
Response from MrFluffyFriend™· Feb 11, 2023
Hi Gary! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
Donald
Posted
The quality of the product was not what I was expecting. It is a lot less substantial than pictured and I feel that the pictures of the bed are misleading. There is very minimal stuffing and padding. The padding on the bottom is very thin and it does not support my dog. I purchased the the XL for my 50lb Husky and it is not nearly big enough.
Response from MrFluffyFriend™· Feb 11, 2023
Hi Donald! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
Martha E.
Posted
You took so long to deliver and the measurements were wrong! Sorty that that the bed is just too small this time!
Response from MrFluffyFriend™· Feb 11, 2023
Hi Martha! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]. We hope that you will give us another opportunity to make things right for you.
Mr Derek S.
Posted
Long delay on delivery so I cancelled the order. I then had an email to say it was on the way as the despatch note had been made. I asked them the collect when delivery had finally been made to be offered a discount if I kept the bed, I agreed and still haven’t had the agreed money refunded. All together, not good.
Response from MrFluffyFriend™· Feb 11, 2023
Hi Mr. Derek! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]. We hope that you will give us another opportunity to make things right for you.
Susan M.
Posted
We have 2 medium size pointers and bought 2 large beds. The beds are not large, and the dogs have to curl up small, to fit in them. They are more like a medium. Also the seam split within a week and I had to re stitch it. Not impressed, a very average product for the price.
Response from MrFluffyFriend™· Feb 11, 2023
Hi Susan! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so
Scott, L.
Posted
The actual product I purchased was good but it took nearly 6 weeks to get to me. It sat in a depot for 10 days - I could see it there through the tracking. When I queried it, I was told to chase the courier myself, but the courier told me only the sender could correspond regarding the delivery. A los of time wasted on my part trying to get my product to actually be delivered. This has put me off wanting to buy anything through them again. Added 13/02/23 - It took you over 2 months to reply to my review which just tells me that customer service is not top of your agenda.
Response from MrFluffyFriend™· Feb 11, 2023
Hi Scott! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]. We hope that you will give us another opportunity to make things right for you.
Maria S.
Posted
Das Hundebett wurde schnell geliefert, direkt aus China, zusammengepresst in einem kleinen Päcklein.Bezahlt habe ich im Voraus per Kreditkarte. Das Hundebett entspricht nicht der Beschreibung auf der Homepage. Es ist eher eine Art gefütterte Decke. Der Boden ist zu dünn, um als Bett zu dienen. Die Qualität ist nicht hochwertig. Das Bett/ Kissen ist meiner Meinung nach zu teuer. Ich habe es gewaschen und getumblert und als "Decke" ins Hundebett gelegt. Mein Hund kuschelt sich sehr gern in die flauschige "Decke". Positiv ist, dass das "Bett" in der Waschmachine gewaschen werden kann.
Response from MrFluffyFriend™· Feb 11, 2023
Hallo Maria! Vielen Dank, dass Sie uns auf Ihre negative Erfahrung aufmerksam gemacht haben. Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Wir versuchen, unsere Produkte und Dienstleistungen mit hilfreichem Feedback wie Ihrem ständig zu verbessern. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
Mia D.
Posted
I hate to say it, but my dog did not like these beds. I bought two of them one for each of her sleeping areas and she pushed them away and preferred her blankets. Instead, I ended up giving them away. They’re very well-made, but she did not want them.
Response from MrFluffyFriend™· Feb 11, 2023
Hi Mia! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
