Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 4,835 reviews with 1 star · Clear filters
LL
Posted
This company is crap, the products never arrive despite any amount of emails so my advice would be don’t waste your money on more crap as you don’t need this level of annoyance in your life!
Response from MrFluffyFriend™· Jun 9, 2022
Hello, I am really sorry that you had this experience. We would very much like to clarify this matter with you. Please contact us again. Thank you very much!
Alice Faye L.
Posted
I wish I had read the reviews before ordering a XXL bed from this scam of a company. I too was given a false tracking number and it took up to 3 weeks to arrive. Once it came wrapped up in plastic similar to a garbage bag with no packing slip, the bed was flat as can be. No padding whatsoever. Do not order from this company. Any positive reviews has to paid and or employees.
Response from MrFluffyFriend™· Jun 9, 2022
Hello, I am really so sorry about this experience. We try to constantly improve our products and services with helpful feedback like yours.
Teri U.
Posted
Please beware that this company is a SCAM. All of the reviews on their website are fake, they all look like they were written by a paid copywriter lol. It took 4 weeks for the bed to arrive, and wow. Saying the bed was flat would be an understatement. Zero padding and filling. It didn't look anything like the photos. Tried to contact the customer support email and they gave me an excuse as to how I wasnt able to return it, despite the return guarantee on their website. They've now continued to ignore all communication.
Response from MrFluffyFriend™· Jun 10, 2022
Hello, I am really sorry that you had this experience. We would very much like to clarify this matter with you. Please contact us again. Thank you very much!
Lily
Posted
I am so disappointed with this dog bed and I feel like I've been ripped off. The bed is smaller than expected, despite me looking carefully at sizes on the website. Also, the quality isn't good and the materials used are poor. I wish I had read the reviews before buying. I have now had to buy another dog bed for my dog as this one is so poor. The product details on the website are quite misleading I'm afraid.
Response from MrFluffyFriend™· Jun 9, 2022
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Nina.
Posted
Total schlechte Qualität, Komplette Verarschung/Abzocke. Das Antistressbett macht Sress, denn es knistert und ist sehr schlecht verarbeitet. Ist keine 10,- wert. Der Hund liegt im Prinzip auf dem Fußboden, bzw. unser Hund legt sich da gar nicht erst rein. Hässlich ist es zudem und absolut kein Vergleich zu den tollen Bildern auf Pinterest. Ich habe mir das ganz anders vorgestellt und es ist einfach nur enttäuschend. Peinlich !!!! Betrug ist das und ich vermute, dass sich die Verkäufer mit null Aufwand einen schönen Lenz machen. Einfach zum Abgewöhnen. Ich habe nun 78,- in den Sand gesetzt, und kann nur jeden warnen, auf diese Fakefotos hereingefallen. Als dieses lächerlich kleine Paket ankam, wusste ich sofort, dass ich skrupellosen Betrügern auf den Leim gegangen bin. Ich verstehe nicht, wie man so drauf sein kann, und Leute derart verarscht. Ätzend!!!!
Response from MrFluffyFriend™· Jun 10, 2022
Hallo, ich weiß es wirklich zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Es tut mir leid zu hören, dass Sie mit unserem Produkt und Service unzufrieden waren.
Consumer
Posted
I ordered and paid for 2 large Anxiety Relieving Dog beds on April 14. AS of today they have not been delivered nor have I received any communication from the company about the order. They have not responded to my attempts to reach them. I believe the Company is a fraud.
Response from MrFluffyFriend™· Jun 9, 2022
Hello, I am really sorry that you had this experience. We would very much like to clarify this matter with you. Please contact us again. Thank you very much!
Melanie E.
Posted
I am still waiting for the dog bed to be delivered. Paid £47.00 Numerous excuses from the so say customer team. Bogus tracking details. Do not make the same mistake
Response from MrFluffyFriend™· Jun 4, 2022
Hello Melanie, I am really so sorry about this experience. I want to make sure that this matter is resolved. Please reach out to us again. Thank you so much.
Diego
Posted
Finger weg! Absolut mieser Service, keine Rückmeldungen per E-Mail. NACHDEM wir die Bestellung tätigten (angegebene Lieferzeit 3 Tage) kam eine automatisierte E-Mail mit Lieferzeit 7 - 12 Tage. Wir schrieben mehrere Storno-Mails mit dem Inhalt, dass wir die Lieferung nicht annehmen können und sie nicht versendet werden soll. Wurde trotzdem versendet. Jetzt wird die Rücksendung nicht angenommen, weil keine Originalverpackung mehr vorhanden ist! Außerdem ist keine Rücksendeadresse zu finden, nur die Herstelleradresse in Holland, an die man nicht senden kann! Man soll auf eine Mail warten, die einfach nicht kommt. Inzwischen haben wir aufgegeben, wir können nur noch andere warnen! Zum Produkt: Es knistert bei Berührung, totaler Schwachsinn, ist nicht zu gebrauchen! 21.06.22: „Bitte senden Sie uns eine E-Mail“? Zu den bereits 8 gesendeten Mails? Wieder eine Standardantwort? Unerträglich!
Response from MrFluffyFriend™· Jun 4, 2022
Hallo Diego, es tut mir wirklich sehr leid, dass Sie diese Erfahrung gemacht haben. Wir versuchen, unsere Produkte und Dienstleistungen mit hilfreichem Feedback wie dem Ihren ständig zu verbessern. Bitte senden Sie uns eine E-Mail. Wir werden auf Ihre Nachricht warten.
