Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 4,835 reviews with 1 star · Clear filters
Jacquelyn G.
Posted
I am still waiting on my orders to arrive and I ordered them weeks ago.
Response from MrFluffyFriend™· Jun 10, 2022
Hello Jacquelyn, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. As per your tracking information, the package has been delivered. Please email us at [email protected] if you still need any assistance. We are here to help you!
Amy G.
Posted
Absolutely shocking service. I ordered a bed for my dog 6 weeks ago and still haven't received it yet whenever I get on to customer service and ask for a refund they tell me to wait another few days. 6 weeks! Save your hard earned cash and buy from somewhere reliable!
Response from MrFluffyFriend™· Jun 10, 2022
Hello Amy, Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please email us at [email protected].
Jorge G.
Posted
Where is my order? It was placed almost 2 months ago.
Response from MrFluffyFriend™· Jun 10, 2022
Hello Jorge, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. As per your tracking information, the package has been delivered. Please email us at [email protected] if you still need any assistance. We are here to help you!
Amir
Posted
Can get the same from Aliexpress for 13 dollars .
Response from MrFluffyFriend™· Jun 10, 2022
Hello Amir, thanks for your review. We try to constantly improve our products and services with helpful feedback like yours.
Edward G.
Posted
How can I rate something I haven't even received
Response from MrFluffyFriend™· Jun 10, 2022
Hello Edward, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. As per your tracking information, the package has been delivered. Please email us at [email protected] if you still need any assistance. We are here to help you!
McBride P.
Posted
I have not received the product!!
Response from MrFluffyFriend™· Jun 10, 2022
Hello McBride, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. As per your tracking information, the package has been delivered. Please email us at [email protected] if you still need any assistance. We are here to help you!
Neil M.
Posted
Where is it? Not received. It’s been a while.
Response from MrFluffyFriend™· Jun 10, 2022
Hello Neil, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. As per your tracking information, the package has been delivered. Please email us at [email protected] if you still need any assistance. We are here to help you!
Derek O.
Posted
1 month later still no sign of dog bed I purchased. no contact from the company either to my messages and no response to pay pal .Just glad I paid using PayPal and have requested my money back. Avoid at all cost.
Response from MrFluffyFriend™· Jun 10, 2022
Hello Derek, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. As per your tracking information, the package has been delivered. Please email us at [email protected] if you still need any assistance. We are here to help you!
