Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
jeff R.
Posted
It looks like through pictures that the bed surrounds the dog, but it doesn’t seem too. And, it shreds.
Response from MrFluffyFriend™· Oct 26, 2025
Hi Jeff, Sorry about that! Please try shaking out the bed — any shedding is likely from the manufacturing process, but it shouldn’t last long. You can also give it a quick vacuum if needed. We appreciate your feedback and hope your dog gets comfy in the bed soon! 🐾
Bart D.
Posted
Na de bestelling, en lang wachten heel gedoe met koerier. Werd uiteindelijk zelf door verwezen naar de koerier omdat zending geleverd zou zijn. Bij toeval kwam ik de zending tegen in de vuilcontainer daar had koerier zending , zonder notificatie ingelegd. Inmiddels andere mand besteld. Retour vraag krijg ik geen reactie meer. Lijkt stil te gaan worden. Klarna wel retour gemeld maar dit zal er wel ook op terug komen. Ben benieuwd of ik nog iets hoor
Response from MrFluffyFriend™· Jun 26, 2025
Hoi Bart, Bedankt dat je jouw ervaring met ons deelt – en het spijt ons echt dat je zoveel gedoe hebt gehad. Eén van onze klantenservicemedewerkers heeft je zojuist een e-mail gestuurd om je verder te helpen met de retourzending en om op je zorgen in te gaan. Zou je je inbox (of eventueel je spammap) kunnen controleren? Je kunt gerust op de e-mail reageren, zodat we je verder kunnen ondersteunen. We staan voor je klaar en willen dit graag op een goede manier voor je oplossen.
Josephine E.
Posted
Customer service I had to rebuy 2 bed because the first time I ordered the beds I inadvertently declined the 30% off the second bed and when I contacted customer service less than 24 hour later it wasn’t able to be done. While the beds my by soothing you my pets it was an unnecessary stressor for me. And no way was y compensated in any way. Last time for me
Response from MrFluffyFriend™· May 4, 2025
Thank you for your feedback, Josephine, and we're truly sorry for the frustration you experienced. One of our customer care team members is already looking into your case, and you should receive a follow-up email shortly. We're happy to hear the beds have been soothing for your pets, but we completely understand how disappointing the ordering experience must have been for you. Please know we’re taking your feedback seriously and will do our best to improve.
D.A. D.
Posted
The first bed I ordered was a big hit with my dog. He uses it all the time. However after ordering and receiving my second bed, my dog rejected it, and refused to use it at all. When I ordered the second bed, I was specific about ordering the SAME bed as the first. This second bed was not the same size, was thinner and the sides did not go up quite as much as the first bed. I wanted to give it some time for my dog to get used to it, but to no avail. He doesn't like it and won't use it!
Response from MrFluffyFriend™· Apr 20, 2025
Hi D.A., Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with the second bed didn’t match the first one your pup loved so much. We always aim to deliver consistent — or even improved — quality with every product, and we’re sorry we missed the mark this time. One of our customer service team members will reach out to you via email shortly to help address this and make it right.
Jan H.
Posted
I’ve been duped again! Not what I was expecting. The price was outrageous for the quality of the bed. I have a $35.00 dog bed bought from another brand that is better quality than the $89.00 bed I bought from MrFluffy. It costs almost as much as I paid to return. Lesson learned. Check reviews first!!!!
Response from MrFluffyFriend™· Mar 13, 2025
We're sorry to hear that the dog bed didn’t meet your expectations, Jan. One of our team members will reach out to you via email to address your concerns. Please feel free to check your inbox (and spam folder, just in case) for our message.
A. Van der B.
Posted
On the website they said article at stock. After Payment you get a mail that it will.take longer..... Just another dropshipment site...... directly delivered from China. After 2 weeks or so...
Response from MrFluffyFriend™· Mar 2, 2025
Hi A. Van der Burg, Thank you for sharing your perspective. We appreciate your feedback as it helps us improve and stay transparent about our process.
uettwiller
Posted
L’expédition et le service client sont efficaces . Par contre les coutures ont duré 4 jours avant de se déchirer ce qui me semble inconcevable pour un produit censé être durable . Pas de remboursement ou d’échange possible . On m’a conseillé de recoudre . Je ne commanderai plus de produit sur ce site .
Response from MrFluffyFriend™· Feb 21, 2025
Nous sommes désolés d'entendre cette expérience, Uettwiller. L'un de nos représentants du service client vous reviendra sous peu par e-mail pour aider à résoudre cette question.
Lola
Posted
Ordered easily but the company should advise customers that delivery of a pet bed will take what seems forever! (Ordering to delivery took 8 day's) On opening the compressed dog bed I am extremely disappointed as was expecting a comfortable dog bed for its size and cost, it's a piece of "egg box" foam with a furry cover and zip for easy removal for washing. It looks more like a base for a dog crate than a bed and my 2 dog's aren't impressed. I now wished I'd looked in local pet stores!!
Response from MrFluffyFriend™· Feb 3, 2025
Good day, Lola! Thank you for sharing your feedback, and I’m truly sorry to hear that your experience did not meet your expectations. I understand how disappointing it can be when a product doesn’t match what you anticipated, especially for your beloved dogs. Unfortunately, we are unable to locate your order with the information provided. To help us address your concerns more effectively, please reach out to us at [email protected]. Our team is here to assist you and ensure we find a resolution. We appreciate your patience and look forward to hearing from you soon.
