Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
gina G.
Posted
I thought it would be a dog bed instead of a cover-there was no substance -it was like putting a throw on the floor instead of a bed:(
Response from MrFluffyFriend™· Jan 20, 2023
Hello Gina. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Ceilidh
Posted
I like the product but the smaller bed took over a month to arrive so it did not make it under the Christmas tree but the larger bed arrived two weeks earlier. That my only complaint. Customer service was easy via email but only asked me to wait longer. Maybe product shipped from outside US.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Ceilidh. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
shannon
Posted
I did not like the time it took to receive the product - how it was shipped. I thought it was going to be so much bigger. When I went to return it, the response time was several days - eating into the return deadline.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Shannon. We’d greatly appreciate if you give us an opportunity to make things right and work toward earning back your business. You can contact us via email at [email protected]. Thank you so much!
Renee K.
Posted
Satisfied with the product but it took 3 1/2 weeks for it come in.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Renee. We are very sorry for any inconvenience this may have caused you. We understand where you are coming from, and we are sorry to hear that you are experiencing this issue.
Mary C B.
Posted
The item that I purchased is to small
Response from MrFluffyFriend™· Jan 20, 2023
Hello Mary. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Christoph M.
Posted
Lieferzeit 1 Monat, da es aus China verschickt wird. Bei ali direkt git es die selben Betten für 15 Euro
Response from MrFluffyFriend™· Jan 23, 2023
Hallo Christoph! Es tut uns sehr leid zu wissen, dass Sie mit unserem Produkt und Service unzufrieden sind. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
Jim S.
Posted
It’s just ok.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Jim. We’d greatly appreciate if you give us an opportunity to make things right and work toward earning back your business. You can contact us via email at [email protected]. Thank you so much!
PATRICIA K.
Posted
The wrong size was sent in error. In trying to return, I could not get an address to send it back to. After several failed attempts, I gave up and letting my dogs use them inside their original bed. Very disappointed, thought it would all settle out but no. And I had originally bought three beds so we are not talking about a couple of dollars. I will never use this site again.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Patricia. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
