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11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Marc C.
Posted
Good product but very slow delivery.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Marc. We are very sorry for any inconvenience this may have caused you. We understand where you are coming from, and we are sorry to hear that you are experiencing this issue.
Esp
Posted
The bed we ordered is very nice, soft and fluffy. The length of time to receive it was over 4 weeks. Christmas target missed. The communication given was poor. Email sent to us stated order was on the way two weeks into the process. The tracking never changed for weeks. Finally at the end of December it arrived. Ordered in early December. We liked the bed and decided to order a second one for the house. We thought Christmas rush was to blame for the delay on 12/28 ordered it. Still waiting. Communication still lacking 1/3 email said it was on the way…not here yet. Maybe it is the shipper USPS who knows
Response from MrFluffyFriend™· Jan 20, 2023
Hello. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Mrs samantha L.
Posted
There was no tracking available from the delivery company. The dog bed came vacuum packed and took a while to get its shape. The bed itself is lumpy and no removable cover but says it can be machined washed. I’m afraid it will loose its shape and go even more lumpy as there is not a lot of filling the same as it came out from being vacuum packed.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Mrs. Samantha. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Dianne
Posted
I initially ordered this bed for our 12 year old PitBull. He is elderly and arthritic. He loves the bed! So do my 2 AmStaffs. I gave it a 3 rating as the seams were loose enough for the 2 younger dogs to find a little enough space to start pulling out the fiber fill. I did order another mr fluffy for Tyson. I’ll keep that one for his (bedtime) use only. It’s a terrific bed. It just has a fluffy flaw.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Dianne. We try to constantly improve them with helpful feedback like yours.
HughS
Posted
I bought two furry friends for “Clyde” my Jack Russell age 8 .a truly wonderful companion who loves his beds . He relaxes in the bed ,However When Clyde gets frustrated he bites the smooth fur and damages it . Can you let us know how to Repair the holes caused by his biting the bed ? Hugh Scott
Response from MrFluffyFriend™· Jan 20, 2023
Hi Hugh. We’d greatly appreciate if you give us an opportunity to make things right and work toward earning back your business. You can contact us via email at [email protected]. Thank you so much!
Damaris C.
Posted
I disliked the amount of time it took to get my ordered delivered. It was in Queens then went to WI then to Chicago then Massachusetts!!!
Response from MrFluffyFriend™· Jan 20, 2023
Hi Damaris. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
BT
Posted
It took five weeks from the date of my order to receive the bed. Yes, the material itself is soft and fluffy but there's not much bottom support/thickness...even for my mini dachshund! The inner bottom filling spreads apart after he "nests" in it leaving him with nothing but the material to lay on.
Response from MrFluffyFriend™· Jan 20, 2023
Hello. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Barbara B.
Posted
The whole bed is very thin. I will probably have to add padding.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Barbara. Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.
