Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Joseph B.
Posted
Bed was Great and my dog loves it. Your shipping time was unacceptable and needs vast improvement.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Joseph. We would like to do everything we can to make this right for you.
Daryl J.
Posted
ok . delivery took a long time. item smaller than expected. quite expensive for what it is.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Daryl. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Lesley
Posted
reasonable delivery time, really soft and fluffy material. The dog really likes, it, however we have had to repair split seams 4 times now, all of the seam stitching is really weak and just comes apart, the dog is not chewing it - its just not held together very well. Did expect to be of a higher quality considering the price.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Lesley. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Scott M.
Posted
It was much thinner than it looked like in the pictures. Very light on filling in the middle. I am going to have to buy an extra pad to go under it.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Scott. Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.
Mrs B.
Posted
i like the bed but its much too small for my dog. its supposed to be a medium . so im very disappointed. and there were not any paperwork that i could send it back .if you can send me that i would appreciate it .also the bottom of the bed didn’t have a cushion in it , it was just a cheap bit of material . The sizes are completely wrong . I would love to get a refund and a bigger bed with that , is that possible ??
Response from MrFluffyFriend™· Jan 20, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Cheryl D.
Posted
I was expecting a much larger pillow similar to what was advertised in the ad for the XXL. Although when I read the measurements, it is only 100 cm. My dogs and cat all love and share this pillow. It would have been nice for them to be able to share it together and is why I ordered the XXL. Don't think this pillow is worth the $114.00 dollars I paid (60%off). If I had known this before, I wouldn't have wasted my money and bought them a pillow they could all share.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Cheryl! Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.
CnG M.
Posted
The beds are soft and fluffy, very good quality but L is pretty tight for a 40lb dog. HUGE issue with shipping, they sat in a warehouse for weeks after I was told they had shipped. When one arrived way after Christmas I emailed and asked them to comp an XL in stead as the 2nd bed was STILL in the warehouse. What a surprise, the L got here really fast after that. I won't order from them again because of that.
Response from MrFluffyFriend™· Jan 20, 2023
Hello. We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
Jane A.
Posted
Well delivery took a little longer, I have a throw that is the same fabric, the price for this is steep. I got this for my cat, she hates it.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Jane. We are very sorry for any inconvenience this may have caused you. We understand where you are coming from, and we are sorry to hear that you are experiencing this issue.
