Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
MRS SHARON W.
Posted
The bed I ordered was a large ? My little Bichon Frise only just fits in it , It’s a lovely bed , very comfy n made well but just too small .
Response from MrFluffyFriend™· Jan 21, 2023
I appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Linda G.
Posted
Although the bed is comfortable for my dog it arrived faulty with a large split in the centre of the bed cushion. I couldn’t find a way to advise of this anywhere hence my 2* review.
Response from MrFluffyFriend™· Jan 21, 2023
We’d greatly appreciate it if you allow us to make things right and work toward earning back your business. You can contact us via email at [email protected]. Thank you so much!
Diane
Posted
Wasn’t as advertised. Smaller than advertised and not enough filling.
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Brenda M.
Posted
Was told they could help me with my order I had just placed (wanted different color) and was told they could do that but then a couple days later said it was too late 🤷♀️. It also took longer to get than anticipated.
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
Shannon R.
Posted
The bottom of the bed was very thin and did not have very much padding or comfort. I ordered the largest bed available for my 83lb. Weimaraner and he can’t stretch out in it like the photos on line show. He has to curl up into it. Actually he doesn’t use the bed I’m assuming because it’s not comfortable for him. Also, you can’t unzip the bed and wash it like you can with other dog beds. I was hoping to add another cushion in the bottom of the bed to provide more comfort but there’s no way to open it up. I wish I had never spent the money on this 🙁
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
Helen
Posted
Much smaller than advertised.
Response from MrFluffyFriend™· Jan 21, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Ira F.
Posted
Tracking said it was delivered xxl bed to my front door. I was home all day and checked regularly. No package showed. Ordered 2 beds. One showed. Trying to work with usps to find out how to resolve the issues with no help from your company.
Response from MrFluffyFriend™· Jan 21, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
harry B.
Posted
Bed looks great and feels great. neither of my small Bichon dogs will lay on it. I've tried everything.
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
