Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
SA
Posted
It took forever to get here. We bought it for our dog who was sick and died before it got here. It’s not as fluffy and full as it looks, the stuffing is minimal. Could return but have to pay for shipping.
Response from MrFluffyFriend™· Feb 3, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Nydia P.
Posted
I received your company response. I was hoping your company would offer to send me a replacement bed since the beds I purchased were too small. The small was like ordering an extra small and the large more like a medium. Needless to say my small and larger dogs didn’t fit in their respective beds. I forgot to mention that the beds were not fluffy, but flat. Please help.
Response from MrFluffyFriend™· Feb 3, 2023
Hi Nydia! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
DAVID C.
Posted
Packaging was not good some of the bed was sticking out of it and the edging of the bed is virtually flat so my dog can’t really curl round it . Not really worth the money to be honest
Response from MrFluffyFriend™· Feb 3, 2023
Hi David! We're terribly sorry to hear that you're not satisfied with our product. You can contact us via email at mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Nathalie L.
Posted
La grandeur 2XL ne correspond pas à un chien de taille moyenne ☹️
Response from MrFluffyFriend™· Jan 28, 2023
Salut Nathalie! Nous sommes terriblement désolés de savoir que vous n'êtes pas satisfait de notre produit. Vous pouvez nous contacter par e-mail à [email protected] afin que nous puissions chercher une solution ensemble. J'ai hâte d'avoir de vos nouvelles!
Mrs D M.
Posted
The delivery took a long time although you did express this at the time of ordering, unfortunately it smelt not to pleasant and no washing instructions for it. The cat does not use unfortunately after all that she will not go near it.
Response from MrFluffyFriend™· Jan 28, 2023
Hi there! We are terribly sorry to hear thet you're not satisfied with our product and service. You can contact us avia email at mrfluffyfriend.com aso we can look for solution together. Looking forward to hear from you!
Marsha
Posted
there was a weak seam that my dog took advantage of. The filling started to come out. The filling appears to be the same as stuffed toys which is a hazard if the dog eats it. I was disappointed to say the least.
Response from MrFluffyFriend™· Jan 28, 2023
Hi Marsha! We are terribly sorry to hear that you're not satisfied with our product. You can contact us via email at mrfluffyfriend.com so that we can look for solution together. Looking forward to hear from you!
Charles C.
Posted
Ordered 2 dog beds. Took 20 days to deliver. Way over priced for the quality of the dog beds. Padding in bottom of dog bed is practically non existent. For the price paid, I would have expected a high quality product, these are not.
Response from MrFluffyFriend™· Jan 28, 2023
Hi Charles! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Margaret G.
Posted
Loved the product itself but the service needs to improve. Order was delivered to wrong delivery location. I emailed MrFluffyFriend the day I ordered to alert them they had my previous address on the order form and I gave them the correct address. I never received a reply from them. I repeated sent out email messages in hopes of getting them to acknowledge my emails and again no luck. It was eventually shipped to my previous address a month after I ordered the product. Luckily I received an alert through USPS Delivery that the package had been delivered to my old address. I had to drive to my previous address and akwardly I had to face the current family living at my previous address and explain to them my package had been mailed to their location in error. Luckily they understood and gave me the package.
Response from MrFluffyFriend™· Jan 28, 2023
Hi Margaret! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
