Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 1,114 reviews with 4 stars · Clear filters
Carol
Posted
I ordered the anxiety bed for our 56 lb.dog. I ordered a large and I think I should have gotten an extra large, unless the wrong size was sent to me..even still my dog loves it even hanging over it. I did send an email regarding the size of but no one answered me..
Response from MrFluffyFriend™· Jul 4, 2022
Hello Carol, Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
Frantz D.
Posted
The product is great, but it took an excessively long time to receive it. Worse, I had to email to get a status on the order to find out where it was - and the email tracking number was invalid. I almost contacted my credit card company to dispute the charge. Luckily, I did get a prompt email response to a last- ditch message to find out what was going on, and that response contained the correct tracking number, so I waited. It arrived a week later.
Response from MrFluffyFriend™· Jul 4, 2022
Hello Frantz, Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
Dennis S.
Posted
My dog loves the bed. Buy the next size up, because they are small. Delivery takes a long time
Response from MrFluffyFriend™· Jul 4, 2022
Hello Dennis, Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
Angie C.
Posted
Our pups love this. I wish it was a little thicker, but it’s a good price for the quality
Response from MrFluffyFriend™· Jul 4, 2022
Hello Angie, Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
Claudia S.
Posted
Our dog loves the bed! Definitely value for money.The customer service was impeccable and always got back to me on my emails. Delivery was a week late but due to the distributor here in Spain.
Response from MrFluffyFriend™· Jun 2, 2022
Hello Claudia, Thank you so much for the positive feedback! Please tell your friends about us, too.
MaryAnn J.
Posted
Great Rep service slow Transport time originally ordered a large size dog bed (go bigger than you think you need) for my 18 lb. dog. After 5weeks still hadn’t gotten the bed. However in writing three emails I received a response from rep. Rose, who was very polite and helpful and she immediately responded. I finally got the bed which my dog loves and quality seems pretty much what I expected. So I ordered the matching blanket and hope my pup gets that too. Color was light gray which is nicer than I expected too. I gave it 4 stars due to the wait but service rep was excellent.
Response from MrFluffyFriend™· Jun 2, 2022
Hello MaryAnn, thank you so much for the feedback and we apologize for the delay. We strive hard to provide you with the best customer service you need. Thanks for your patronage!
Kyle D.
Posted
Communication was lacking on purchase, however they did respond back to me in a timely manner. My dog does love this bed.
Response from MrFluffyFriend™· Jun 2, 2022
Hello Kyle, we are happy to hear from you! Glad to know you dog loves the bed. We also have toys which for sure your pet will enjoy as well. Please check our website for more. Thank you!
Debra P.
Posted
Product was great but too small for my pet. I threw out the package it came in & to return it I needed the original package according to your website. I couldn’t print a receipt since my printer broke & without one I wasn’t going to get a full refund, also stated on your website. Therefore I wasn’t too happy with your return policy especially when u have my information & order number. Furthermore, the package it came in was compressed & there was no way the bed would’ve fit into it, so due to that, I change my stars to two, although the bed was very nice.
Response from MrFluffyFriend™· Jun 2, 2022
Hello Debra, We try to constantly improve our products and services with helpful feedback like yours. Thank you very much!
