MozReviews of moz.com

I took out a trial subscription to explore the functions. They were fine but didn't include a particular thing I was looking for. A month went by, I thought I had cancelled but didn't and so a charge went through. I emailed them to explain, they immediately understood and refunded the charge. I'm no expert on their technology but their service and business ethics are great.

Quick to respond - Knowledgable I recently had an issue regarding billing with Moz, and I must say, I was thoroughly impressed with how they handled it. From the moment I reached out, Eli M. (UK) response was not only swift but also incredibly helpful. The Eli demonstrated a high level of professionalism and a deep understanding of my concern. What stood out most was his readiness to resolve the issue in my favor. It’s rare to find a company that not only listens to its customers but also takes decisive action to ensure their satisfaction. Their prompt and favorable resolution to my billing query showcases their commitment to excellent customer service. It’s clear that Moz values its customers and prioritizes their needs. I highly recommend Moz to anyone looking for reliable and customer-focused digital marketing tools. Their product is excellent, but it's their customer service that truly sets them apart. Kudos to the team at Moz for turning a potential problem into a positive experience!

excellent customer service, very responsive and accommodating

I used the free trial then realized I didn’t need the service. I forgot to cancel the trial and got pushed into a paid subscription. I reached out to the MOZ team and they were very responsive, very understanding and refunded me promptly which (unfortunately) in this day and age doesn’t always happen. Great look for the MOZ team, they do absolutely care about their customers.

Over the past 12 years, I have been a loyal customer of Moz. I can confidently say that they have been an invaluable partner in our journey to achieve and maintain top search engine rankings. Despite undergoing various changes in their team, leadership, and offerings, Moz has consistently demonstrated their commitment to providing exceptional service and ensuring our success. Moz’s comprehensive suite of SEO tools has been instrumental in helping us identify and address technical issues, optimize our website content, and build a strong backlink profile. Their data-driven insights and actionable recommendations have guided our SEO strategies and enabled us to make informed decisions that have directly impacted our visibility and organic traffic.

The customer support solved my problem quick. Fast answer! Thank you

Some of the key offerings and features of MOZ.com include: SEO Software: MOZ provides a suite of SEO tools and software, including keyword research tools, link analysis, on-page optimization, and rank tracking. These tools help users optimize their websites for better search engine performance. Educational Content: MOZ.com is known for its extensive library of educational content, including blog posts, guides, webinars, and online courses. They cover various aspects of SEO, content marketing, and online marketing strategies. Community and Forum: MOZ has an active online community and forum where users can ask questions, share insights, and engage in discussions related to SEO and digital marketing. Whiteboard Friday: This is a popular video series on MOZ.com where SEO experts share tips and insights on various topics related to SEO and online marketing. Local SEO: MOZ provides tools and resources specifically focused on local search optimization, which is crucial for businesses targeting local audiences. Link Building and Analysis: MOZ.com offers tools to help users analyze and build high-quality backlinks to improve their website's authority.

I recently attempted to create an account with Moz, a platform I was eager to explore for its renowned SEO services. However, upon clicking the activation link in the email, I was met with an unexpected message indicating that my account was blocked. In response, I promptly contacted Moz's customer support team. I was pleasantly surprised by their swift response, acknowledging the issue and promising to look into it at their earliest convenience. While the initial hiccup was frustrating, the proactive and responsive approach from Moz's support team has reassured me that they take customer concerns seriously. I look forward to resolving this matter and hopefully delving into the promising features Moz has to offer.