MozReviews of moz.com

I signed up for Moz's trial and canceled the subscription after 2 or 3 days, but I was still charged $179. It seems the cancellation process didn’t complete properly—I never received a cancellation confirmation email. When I contacted customer support, they claimed I never canceled and that their policy forbids refunds. Despite my request to review my account activity, they REFUSED to check. After reading other reviews, I’m not the only one facing this issue. Be AWERE before subscribing.

MOZ actually worked fairly well for a rudimentary listing service. The problem I have is that they renewed my subscription without clearly notifying me. They sent an email stating there will be rate increases, however the emails did not state when my subscription would be renewing. The day I received the bill, I contacted MOZ for a refund, however they are not cooperative to this point. They state that their policy is no refunds. In my mind, this is fraudulent, as they are not informing their customer of the details of a renewal, and in California this is illegal due to the California Automatic Renewal Law.

Moz appears to exploit small businesses through deceptive billing practices, and I strongly advise others to be cautious before signing up. Transparency and customer care should be a priority — unfortunately, that hasn’t been my experience.

I unsubscribed and then they automatically subscribed me. Money taken from visa - unauthorised. BIG SCAM,

Useless and unusable. On top of that, I wasn’t able to find a link to cancel the “free trial” and they charged me in the middle of the night on a Saturday. No way to speak with anyone and put a stop to it. I’ll be contacting my bank about MOZ’s deceptive practices.

Leider hält sich die Moz nicht Absprachen zur Kündigung. Obwohl mit Herrn Vetter alles positiv und im beiderseitigen Interesse geklärt war, widerspricht der Aboservice. Hurra wieder auf Rücken des Kunden ausgetragenen. Hände weg von der Moz Kundenservice gibt es hier nicht.

To start the platform is not very intuitive and sometimes hard to navigate. I did not see the value in this product so I cancelled. A month later I was billed again. I cancelled the services again only to be billed again so I cancelled once more and reached out to support for a refund and was told they have a strict no refund policy even though the rep could see where I had cancelled the product. I went back and forth for a few days but was not able to get it resolved and the responses were only making me more angry so I stopped. Be very careful, just like with any subscription they make it very hard to cancel and will only do so when communication is in writing so theres no denying. Be careful

Horrible scammers…..don’t even bother with this company they’re scammers