MotoBuys.comReviews of motobuys.com

no assembly or operating instructions, battery completely dead even after repeatedly charging, chain comes off sprocket repeatedly and the sprockets are out of line by 1/2". there's no customer service. buy anywhere else

Horrible experience. Placed an order(12/9) in the beginning of Dec for the Blazer i2k and paid extra for it to be delivered before Christmas and it never showed up. After 8 attempts(calls/emails) starting 12/22 to get answers and finally got one on 1/15/26 that my order was on hold due to their own clerical mistake and the best they could do was $100 off plus free shipping. I canceled the order after their lackluster response/apology/ compensation. Thanks for nothing and thanks for ruining my kid's big Christmas present.

Purchased a mini Jeep for my kids and delivery was extremely wrong. They “lost” my order after telling me it had shipped. Then my order wasn’t assembled, then ABF supposedly had picked it up and the lady at ABF said they had gone 3 times that week for pick up’s and nothing was ready… fast forward to a month later the Jeep arrived. Windshield broken, missing mirrors, an engine that was not mounted properly and rattles very loudly while driving, brake fluid reservoir that was not installed properly and causes the brakes to not work, electrical nightmare… headlights flash like a strobe light, speedometer and gear lights do not work. $4000 and no response from Motobuys.

bad customer service. they messed up my order. now they are making up excuses why my mso papers never got sent so I cant even register the bike. order from someone else.

Bought a $5k Trailmaster Blazer i2k go-kart for my son. The battery was defective upon arrival and failed to last a single charging cycle. that's not MotoBuy's issue. They actually quickly sent out a new battery without an argument. the issue is they put the wrong dang shipping label on it and sent it to someone 200 miles away from me. I called them once I noticed the city was wrong on the tracking number. They said "oh, those mistakes never happen, but we'll try to contact our shipping department." Huh? Where is the shipping department? China?? Then I got the photo confirmation that the batter was delivered somewhere else. Emailed them and they finally got back to me confirming what I already confirmed for them. "Not to worry, we will get the battery to you!" Great, so I wait and finally get the notification that night that they created a shipping label. It was Friday, so I knew it wouldn't get shipped till Monday. No biggie, that was plenty of time to get the battery and install it before our weekend trip to the off-road park. Well, when I looked closer at the new tracking, it was coming from the customer they incorrectly shipped it to. So, instead of asking that customer to ship it to them and Motobuy immediately ship a replacement to me, they expect me to rely on their customer to ship it back with no real incentive to do so. Meanwhile, this is like an $800 battery, so I wouldn't be shocked if the other customer just tries to sell it. Called them today to express my disbelief that they would have a customer send a part to another customer just to prevent them from having to potentially eat the cost of another battery. The woman who answered the phone was once again thoroughly clueless as to what was going on. I called at 10:30 am and she stammered around and said she'll call back once she figures it out. They are closed now, and no phone call. What company does that? Asks another customer to ship a part to the right customer!?!?

I purchased a 4 seater utv from them and paid $4400 shipped to my house. When the UTV arrived it was a 2 seater go-kart. I called and called to no avail they have caller ID so they just stopped answering my calls. I tried to place a hold on my card until they swapped out my utv and give me what I paid for. The issue is they know the credit card laws and manipulated they get paid and skip town. End of story dont buy nothing from them they are a shady bunch and you too will lose your money.

I purchased a scooter from them that the speedometer nor the odometer worked on. Then, when I drove it, The scooter died ever half a mile. Their 'service' guy told me to try riding it without the gas cap on????? When I did this, it still died. He said he could send me a carburetor. I said, I don't know how to install a carburetor. He said, 'Our policy is to send you the parts, and you have to pay for labor...ON A BRAND NEW SCOOTER!!! One that I purchased the extended warranty on. Do not do business here! BTW, I am filing a small claims.

I purchase a ATV on the 3rd of June, I received it unassembled about a week later, when I took it apart to assemble it, there were NO NO NO INSTALLATION INSTRUCTIONS OR PARTS LIST!!! I CONTACTED MOTOBUYS ABOUT 14 TIMES, NOT A SINGLE TIME THAT I WAS ABLE TO TALK WITH ANYONE NOR DID ANYONE RETURNED MY CALLS. BEFORE I PURCHASED THIS ATV, I READ SOME OF THE COMMENTS AND SURE ENOUGH IT STATED THAT MOTOBUYS WOULD NOT CONTACT YOU BACK ONCE YOU HAVE COMPLETED THE PURCHASE! THE SAD PART WAS THAT SINCE I RECEIVED THIS ATV IN A SHORT PERIOD OF TIME, I WAS GOING TO ORDER ANOTHER ONE, BUT SINCE THE CUSTOMER SUPPORT SYSTEM IS PISS POOR, I DECIDED NOT TO! THEY WILL NOT CALL YOU BACK FOLKS