Bad
139 reviews
MoonsideHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Moonside Design - Smart Lighting Refined
Moonside (moonside.design) has 139 customer reviews on Rated Honest, with an average rating of 1.6 out of 5.
Showing 111 reviews with 1 star · Clear filters
Alex
Posted
This is a scam, they never intended on sending you any product. Excuse after excuse and you still don't get any updates on the product, pathetic excuse of a company. They also refused to cancel my order and refund me. Avoid!
Fabian
Posted
SCAM!!! habe ein verkratztes und wackeliges Produkt erhalten, nachdem 2 Monate Erinnerungen nichts geholfen haben ("Wir versenden bald, sorry") und erst Paypal das Problem lösen bzw. den entsprechenden Druck aufbauen konnte. "Kundensupport" hält mich jetzt, wegen dem Rückversand der "Ware" wieder seit 1 Monat hin und ich werde wieder Paypal benötigen, um mein Geld wieder zu bekommen. Absoluter Abschaum.
Matt
Posted
I ordered a lamp in March 2025 and the company keeps saying the lamp will soon be delivered. It has never arrived (now 6 months in). Amex has refunded me after their investigation into the company.
CHRIZZ
Posted
I placed an order for the Moonside Halo Lamp on April 12th and followed up with an email to support every month since for an update. I’ve been met with the same automated response about “expediting” my order yet tracking hasn’t updated past “parcel information received”. They seem to have no issues sending the product to content creators for review in hopes of getting more purchases, but can’t even follow up with shipping out their product to customers. I’m in the process of a chargeback and hope anyone else who’s waiting will do the same. Avoid buying any products from this company!
Pim
Posted
I which I read these reviews before ordering. I ordered a lamp two months ago and it still hasn’t been shipped. I emailed Moonside to cancel the order but that’s not possible according to them. They say they have logistical challenges but to me it just looks like a scam now. I asked my bank for a chargeback so hopefully I see my money back.
Gabriel
Posted
I have been stolen. I did not receive my product. Avoid.
juan jose gomez C.
Posted
No compren en la página. Es estafa. Llevo 50 días esperando mi pedido y solo dan respuestas generadas por ia sobre que ya dieron el paquete a la logística pero no han hecho nada, es scam. Simplemente se quedan con tu dinero y no envían nada.
Bertie W.
Posted
It's a con sadly. Please be careful. They'll never send the items. I've been waiting 5 months and they keep saying it's coming but the tracking is a bogus website.
