MontessorigenerationReviews of montessorigeneration.com

Montessori Generation sent me an email a week ago that my package had been delivered. It was not. The chat box could not find an order attached to my email address. I contacted them multiple times throughout the week at the two emails I could find. Crickets. NOTE: They have no phone number and I was not able to speak to a human. I would not recommend using this company no matter how good other people think the products are.

The customer service is appalling! I am not even sure I have been emailing a real person-Lucy!! Can not find a number to call anyone and certainly will never do business with them again no matter how good their toys maybe. DO Not Need The Aggravation!!!!

I ordered Nov 30th. Two weeks later the items have not shipped. Customer Service ignores chats, emails, web forms and facebook messages. Terrible.

Note: the positive reviews on this site are FAKE FAKE FAKE, so don't be duped. Pay attention to the ONE STARS and ignore the rest, they're definitely not genuine - trustpilot, you should do a better job of weeding out bots/ fake reviewers. At first glance this seems like a legit company with quality toys, but it is a complete scam site. They may send you a product eventually, but you won't get legitimate tracking info and if you need to return or exchange an item, forget that, because they offer no return option except to contact them at an email address, but of course no one responds to that email and there is no phone number, no alternate email, no live chat, etc. The initial item I ordered was the wrong thing so I just wanted to exchange it for something else but when no one responded to me about how to do that I simply purchased another toy and figured I'd return the first item once it came - but that's not possible without a return label and authorization from them, they say on the site they will not accept returned items without confirmation from them first. Of course now I don't want the other thing I purchased either as I don't trust that their products are real or good since their customer service is so scammy. BEWARE and stay away, I'm out $130+ unless my bank upholds the dispute which is unlikely because I actually got at least one item.

I would give this company a negative star if it were possible. I ordered several gifts for Christmas in more than enough time for delivery, before Thanksgiving. Tracking said “in transit”. Apparently that means nothing. When I wrote to inquire about my order, I was told that the package was “mislabeled” and it’s “in transit”. It appears it will get here in January. They were no help at all in solving the problem. I would never order from this company. Not trustworthy, poor service.

I am a returning customer as I know Montessori toys stimulate learning through fun and are known to be well made. I ordered Christmas gifts for my grandson in early November. The payment was quickly completed. A few days later I recieved a “ Montessori Guide”( to buy more toys) but no product. A week later 2 of 3 toys arrived. The most expensive one I was able to trace back to China. Though Very disappointed that this toy was coming from china( where we know some materials are not healthy for babies) I at least understood the lag. I then ordered the felt zoo for him which I recieved in 4 days. The missing Traveling Farm, the most expensive item and the one I wanted most and quickly, since he is traveling to Europe for Christmas with his mothers side of family, has not arrived yet but can be tracked that it has been in NJ ( I’m in MA) for 9 days. I have had NUMEROUS communications with Montessori , one of which they asked for a photo of what I “ had recieved” and also a photo of the shipping box with the label included. Who keeps every shipping box once it’s been determined that the contents stated are there? In order to facilitate an early Christmas with my grandson, my gifts were out of the shipping box and wrapped… all but the farm… and it’s “still in New Jersey “. Very frustrated. And very disappointed. And out $65+ with tax.

Ordered Christmas presents on Nov. 20, thinking that was ample time with the 5-8-business-days delivery promise. Well here it is Dec. 10, and no delivery. I don’t even have a delivery date. They send a useless tracking link and bald-face lie. Second time I complained, they said they were resending my order, except they sent me the initial tracking link for my “new” order — oops! I’m thinking this is a Chinese company that’s having a difficult time with the new tariffs. I’m disputing charge either my credit card. Don’t order from them.

I placed an order on November 21, 2025. As of December 10, I have not received it. Customer service has responded to my inquiries and said I should expect it around December 18 - but can't tell me if that's the full order or just part of it. (I only received tracking for two of the items I ordered.) At this point, it will have taken nearly ONE MONTH to get my order, assuming it arrives on December 18. The shipping info on the site says 4-6 business days. Nowhere does it say that's after it has come from China and cleared customs. Extremely deceptive and disappointing. I will NEVER order from this company again. UPDATE 12/24/25: One item arrived and is a cheap knock off. Two items arrived yesterday and are ok but too late for when I needed them. Two items are lost in transit and I’ve been promised a credit. TBD if I ever get it. I scrambled to get replacement gifts for the five items. I may return the one cheap knock off item but I suspect it has to be mailed to China at my cost so not worth it. I submitted a negative review on their site but of course they didn’t post it. STRONGLY ADVISE AVOIDING THIS SITE!