Monport LaserReviews of monportlaser.com

Upon receiving my order I have a X-axis issue, contacted Monport and they sent out a solution video which was very easy and helpful in resolving the issue. Now I am ready to start the installation and setup process.

When my 55w ONYX-R had a power failure, the support team stepped in to get me a new power supply. I have always had good support from Drin and Ailyn.

Support is quicker and more responsive than in the past. It still took a while to resolve since everything had to be taken care of by email. But the end result was satisfactory.

They helped me solve problems that I had with my own systems connecting to the laser and we worked it out and they followed up with me consistently to make sure I was getting the necessary information to be successful with this particular model

Response to my problem was prompt considering the time difference. A proper operation and maintenance manual for the laser would be a big help. the quick start manual has better information on LightBurn than it does the laser. We've been using LightBurn for years.

Great response time would love for them to have someone that actually is on american time, but they did their best to work with us. Laser was default upon arrival worked once. Worked with their employees to solve the problem. First problem we tried was cleaning the lens, and then that was a fail. So they just sent us a replacement, no questions asked Receive new laser and have no problems since

I purchased a reno65 pro with the rotary, I was lost as there is no directive available on how it is setup. I emailed support and they responded great with the directions on how to get it working with detailed instructions.

Laser arrived damaged. I don't believe that is Monport's fault, but rather who they shipped it with. The crate looked like it was kicked off of the back of the delivery truck without actually stopping. Unit arrived with a broken camera and way out of square. An email to Monport had a replacement camera on the way, which took about twice as long to receive as the whole laser took once I ordered. I quickly unboxed, setup and got to engraving and just couldn't get anything to score. after some youtube searching I checked mirror alignments and realized that everything was out of alignment. over the course of three days, I completely disassembled the unit, squared up the frame, the rails for the x/y, then went through and aligned all three mirrors before I was able to get the 1st cut. I took it as an opportunity to learn more about how the device functions, inside and out and now am very impressed with this unit given the price. There definitely is some value here.