MonlauraReviews of monlaura.com

Ordered a dress for a wedding based on their online measurement guide and my own measurements. Dress arrived extremely large and unwearable. Contacted Monlaura for a return and was only offered $50 back on a $165 order. Their suggested resolution was to donate it or try to resell it myself. Very disappointed in the sizing accuracy and the return policy. WOULD NOT order again.

Instead of refunding my money, they wanted me to pay for return shipping and would only give me 60% back of my original purchase price. They kept sending me offers to give me 35% off my next purchase instead of me returning the item. It was absolutely atrocious service. I am not wanting to give poor reviews online, but this company should not be in business.

Do not waste your time and money. If I could rate this company with less than one star I would. I chose a dress that looked high quality and when it was delivered it was of such poor quality, I could have bought it at a Dollar tree. The print on it was completely blurred and the quality of the fabric was incredibly poor. When I tried to return the dress I was told I was not going to get a refund. Please choose another company. This company is one of the worst I've ever worked with.

Extremely cheap quality. They use AI to alter the pictures online. It comes from China. They make you pay for your own shipping back to Hong Kong AND charge a 20-50% restocking fee. This company should be outlawed.

ZERO Stars: Do NOT purchase from this company!!! Company chat team member made false promise to deliver the dresses prior to the event, they won’t respond to chats or emails for status updates, and they put non-existent tracking numbers on your order without actually sending the product. I ordered 2 dresses (4 in total) in two different sizes and confirmed via their live Chat, that the dresses would be delivered on time if I paid for express Shopping and that I could return the 3 that I wasn’t keeping. They ignored my outreaches on 9/30/2026 and 10/01/2026, for confirmation on shipping. NEGATIVE Reviews: I did a little more digging on their website and learned the Google AI statement business verification was inaccurate. There were a few negative reviews on Trust Pilot and elsewhere. I then requested the order be cancelled and a full refund on 10/05/2026. At that point they responded stating they were checking with the logistics department to see where the dresses were. I responded again the same day yo request the cancellation as the dresses would not be received on time. INVALID Tracking Number: I received a tracking number on 10/06/2026; however, it is invalid. Again, I requested a cancellation within 48 hours, advising that I’m disputing the charges with my credit card and will write multiple reviews about my experience with their company giving me the run around. “UNABLE to Track!” I have received 2 emails since then advising that the items were shipped, yet every time I clicked on the tracking number link, on their site, it states, “Sorry the tracking number you submitted was unable to track.” I later found one of the dresses on MacDugall’s website, yet each designer has their own gown designs. This confirms the website/business is FRAUDULENT!

I ordered the first hoco dress in August it was too big so I contacted customer service about exchanging for a smaller size. Instead of returning it I accepted a refund and discount to order the same dress in a different size. When the 2nd dress arrived it was not the same dress color and fabric was different. I contacted customer service and they told me they had an upgrade in fabric. This is false because the first dress did not match the dress on the model online. They are not willing to accept their mistake even though I sent pictures of both dresses side by side. They continue to say it was a fabric upgrade. To return them would be cost on the buyer and based on the customer service I am doubtful I would get my money back or how much I refund I would receive back. The return policy has hidden fees and their customer service is pushy for the buyer to accept the low refund offer.

The company refund policy is vauge and doesn't specifically define terms. They mention a 're-stock' fee, but fail to share that their re-stock fee is almost 1/2 of the original purchase price. Similar companies offer a full refund as long as you return merchandise in good shape (with tags) and within x # days. They do not charge a re-stock fee.