MolbllyReviews of molblly.com

Response from Molblly· Nov 10, 2023

Hello Sally, We really appreciate you taking the time to provide us with important feedback. We are sorry that the logistics company's transportation speed did not meet your expectations. Please allow us to explain that because logistics companies have been shipping more goods recently and their manpower is in short supply, the delivery speed will be slower in the near future. We are also sorry that this has caused you some trouble and caused you to have a bad experience. We checked your tracking number and found that your package has been delivered to your address. If you have any other questions, please feel free to contact us and we will help you solve them together. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products. Finally, we would like to sincerely apologize for any inconvenience we have caused you.

Response from Molblly· Oct 19, 2023

Hello Customer, We really appreciate you taking the time to provide us with important feedback. Regarding the question you mentioned, if your package is still in transit, you can refuse the package by contacting the logistics company. In this way, the package will be returned to our warehouse along the original route. After receiving the package, we will process a refund or exchange for you. If you have any other questions, you can contact us at any time and we will be happy to assist you.

Response from Molblly· Oct 14, 2023

Hello Anonymous, Thank you very much for taking the time to provide us with feedback. Regarding the issue you mentioned, allow me to briefly explain the details of our Fall Sale promotion. During our Fall Sale, if your order includes a mattress with a price exceeding $300, we provide a complimentary pair of pillows. Upon reviewing your order, we noticed that while it was placed during the Fall Sale period, the mattress price did not meet the specified threshold, which is why the pillows were not included in your order. We understand that there may have been a significant misunderstanding due to insufficient clarity in our Fall Sale description. We sincerely apologize for any inconvenience this may have caused you. Your feedback is of great importance to us, and we will take your input into account as we work on improving our future promotional descriptions. Thank you very much for sharing your valuable feedback. We appreciate you bringing this matter to our attention. If there's anything else we can assist you with, please let us know.

Response from Molblly· Oct 10, 2023

Hello MARY, Thank you for reaching out to us. We sincerely apologize for any inconvenience you've experienced regarding the firmness of the mattress. We understand that selecting the right mattress firmness is crucial to your comfort, and we're truly sorry if the mattress you received didn't meet your expectations in this regard. Our primary goal is to ensure your satisfaction, and we're committed to making things right. Please rest assured that we value your feedback and will work diligently to address your concerns. We will carefully collect your feedback and submit it to our production department, striving to provide better products in the future. We will also contact you as soon as possible to learn more about the specific situation and help you solve the problem.

Response from Molblly· Sep 28, 2023

Hello Customer, Thank you so much for taking the time to give us your feedback, and we're sorry our mattress didn't meet your expectations. We understand your concern about the mattress being approximately 1½ inches in thickness when unfolded. Please rest assured that this is not the typical experience with our mattresses. When mattresses are shipped, they are often compressed and rolled to facilitate transportation. As a result, it may take some time for the mattress to fully expand to its intended thickness. We recommend allowing the mattress some time to recover its full size. It's not uncommon for it to take a few days to reach its optimal thickness and comfort level. During this time, you can gently tap the mattress and ensure it's in a well-ventilated room to aid in the expansion process. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as the mattress regains its intended size. Your comfort and satisfaction are essential to us, and we are committed to ensuring your experience with our product is a positive one. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you.

Response from Molblly· Sep 12, 2023

Hi Beatrice, Thank you so much for taking the time to give us your feedback, and we're sorry our service didn't meet your expectations. I am deeply sorry for the inconvenience caused to you by the logistics company. We will immediately investigate the current progress of your package with the logistics company. We take all customer feedback seriously and are committed to providing excellent service to all of our customers. I apologize for the inconvenience and frustration this has caused you. We value your feedback and appreciate the opportunity to make amends. Thank you for bringing this matter to our attention. We will contact you via email as soon as possible and assist you in solving the problem.