Modani FurnitureReviews of modani.com

Run away from this store in Fort Lauderdale. Poor quality but their customer service and sales are so bad. Once they get your money forget it. The sales man told me to go F—- off. Go across the street and spend more money for better quality and superior customer service

The construction of the structure of the furniture is poor design. Lots of creaking and unusual cracking sounds from day one. If you don't report your problem within 7 days you're screwed. We didn't know that the sounds were going to get louder after the seventh day of delivery. Therefore make sure you buy the extra warranty if you're not going to complain after the 7th day after delivery of your product. The customer service representatives are laxidasical with their attitude and not personable on the phone. We thought we were buying a high quality sofa for $2,000. The sofa was delivered on April 2nd and there were no visual damages. We began to notice flight cracking and creaking sounds as part of the structure. We did a formal complaint on April 19th. And now we're dealing with the extended warranty. Modani has not given us a positive response. Buyer beware.

I purchased a light-colored sectional and matching console from Modani in Paramus. Upon delivery and unboxing, almost every piece had visible stains and damage. Following the sales representative’s instructions, I contacted customer service and submitted photos and videos documenting the issues. They arranged for a third-party cleaning service, which initially seemed like a reasonable solution. However, the experience quickly declined. The cleaner arrived dragging a steamer across a sidewalk covered in melting snow and salt, then entered my home wearing only flimsy shoe covers, leaving wet, dirty marks all over my hardwood floors. The equipment itself also left marks. While he addressed some of the stains on the sectional, he completely ignored the console, which had clear discoloration on the corners—similar to wear caused by repeated handling in the same area. He took photos and said he would report back to customer service. After that, I received no follow-up. When I reached out, I was told that my claim was no longer valid because it fell outside the 30-day reporting window—even though they were supposed to follow up with a resolution regarding the console and failed to respond. I was also told that the discoloration on the console was merely “the customer’s perception,” based on the cleaner’s feedback. Overall, this was a frustrating experience. While the products may look appealing, the lack of accountability, poor communication, and dismissive customer service make it difficult to recommend this company.

I ordered on line a white sofas. When it arrived it was cream. Cameron store manager at Jacksonville after seeing pictures agreed, "it suppose to be snow white!" Customer service begged to differ at the sofa fits into there color scheme. Basically, we don't care. Deal with it! Buyer beware. They don't care about there customers.

Center support leg on my Gabriele King Bed broke under normal use in less than two years. It’s a structural part made of plastic. Modani denied help because it was outside warranty, said the model is discontinued, and offered no specs or replacement options. Disappointing durability and poor post-purchase support.

On the day of delivery, I noticed my tabletop had a crack and I filed a claim with my local store. Pls note, I am ordering a new table with additional coverage for any damage. The claims department got back to me the following day telling me I can have a 20% store credit or a 10% refund? Like WHAT?!?!! For a brand new item this was their first "resolution" offered. I obviously refused and asked for a replacement or a full refund. They came back with a 40% store credit or 20% refund. I refused and finally they agreed to replace this. Makes me wonder if their products are such low quality that they see such issues on brand new pieces. How can their first instinct be to offer a 10% refund to keep the cracked piece of furniture!!?!

I visited the Los Angeles store and worked directly with Harry Santiago to select the tables. Because these are extremely heavy marble pieces, I specifically asked before purchasing whether delivery included bringing the items into the space and unpacking and setting them up. I made it clear that this was critical due to the weight of the pieces. The sales consultant confirmed that this service was included, a sales order was created, and I paid in full based on that confirmation. The delivery notification process leading up to the scheduled delivery was unprofessional and poorly communicated, with very little proactive outreach. I overlooked this because I was excited about the pieces and trusted the information provided at the time of purchase. On the scheduled delivery day, the delivery team informed me that they would not unpack or assemble the tables. This directly contradicted what I was told in the showroom. I immediately contacted customer service and spoke with Carla, who refused to provide any additional identifying information and was dismissive throughout the call. She repeatedly stated that my only option was to refuse the delivery and told me that this issue did not qualify for escalation. Despite multiple requests, she refused to allow me to speak with a manager. I explained multiple times that refusing the delivery was not my objective. I was requesting the delivery service I was explicitly told would be provided. One component of the table weighs approximately 110 pounds, and I have no ability to lift or move it safely on my own, which is why I specifically confirmed the delivery and setup details prior to purchase. Carla ultimately told me to contact the showroom to “figure it out there,” which is not an acceptable or professional solution during an active delivery. I then spoke with Nathan at the showroom, who attempted to help find a resolution. However, I was again told that refusing the delivery was the only option. As a result, the delivery was refused, and I am now without the product I paid for and without any resolution in place. This entire experience reflects a serious breakdown in communication, customer service, and accountability and should be reviewed and addressed immediately. Lauren

Horrible customer service. Crooked policies. And delivery vendors are untruthful. I would never buy anything from these people. Aldo delivery times not accurate. No customer service phone for online. Stores want nothing to do with helping u. Just a joke. Drivers refused to deliver on false pretext and they tried to charge 10% fee. Bad sale! I returned all pieces ordered because i couldn't coordinate delivery. Then unable to talk to anyone. If someone had dealt with this correctly. Not tried to nikel and de us on 300 dollars. On 6k in orders.