Excellent
5,712 reviews
MobileHelpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 358 reviews with 4 stars · Clear filters
Candace
Posted
Customer service (Tom) was very helpful when I needed technical assistance.
Response from MobileHelp· Dec 15, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Vera M.
Posted
I didn't fully understand the fall alert. Thought it was all in one unit. Would never have ordered it. Seems complicated to set up, maybe just me. It talks about a base unit but I never received it, probably because I 'm on the go. Agents have been very nice.
Response from MobileHelp· Dec 15, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us! Our Technical Support team is always happy to review the equipment with you and answer any questions or concerns you may have. You can reach us at 877-827-6207.
Joni
Posted
Samantha was very helpful in and took the time to explain the various packages. looking forward to seeing help us. Necklace and g p s system work for my aunt with dementia.
Response from MobileHelp· Dec 13, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Bonelle M.
Posted
Did a great job of explaining the system patient
Response from MobileHelp· Dec 13, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
customer
Posted
Technical support especially when it's set off accidentally.
Response from MobileHelp· Dec 13, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Steven
Posted
Rep knew what he was doing I think
Response from MobileHelp· Dec 13, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
customergloria J.
Posted
very pleasant gentleman. my questions were answered in quick concise manner.
Response from MobileHelp· Dec 10, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
customer
Posted
Very helpful when I had both account changes and technical issues as a new customer. Staff were both informative and personable, and responded quickly to my concerns.
Response from MobileHelp· Dec 10, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
