Poor
638 reviews
Men's Luxury OutletHonesty, pricing, process and quality scores appear once 5 customers have rated them.
High-end items at affordable prices.
Men's Luxury Outlet (mlo.shoes) has 638 customer reviews on Rated Honest, with an average rating of 2.0 out of 5.
Showing 432 reviews with 1 star · Clear filters
Terry G.
Posted
Never order from them. Customer service is horrible. Shoes look nothing like the pics. Show made of fake material. Didn't even send the size I asked for.
Response from Men's Luxury Outlet· Sep 10, 2020
Hey Terry, Went ahead and sent you an email, as this is absolutely not in line with our Mission statement of being the shoes that move you. Will see what we can do to make this right!
lauren S.
Posted
I placed my order and less than 20 mins later I reached out to MLo to cancel or to return the shoes once I received them. I was told I would receive a store credit. Why would I want to receive a store credit from a company that I have no intentions to order from again? They have to do better.
Response from Men's Luxury Outlet· Sep 9, 2020
Hi Lauren, we try to be very transparent with our policies before purchase. We start preparing orders immediately as they come in and in many cases we already have the shipping label printed and the package on its way to the carrier within 20 minutes of placing an order. As a new company started during a global pandemic, we are doing everything we can for our customers while simultaneously giving back to global causes. Unfortunately, we aren't at the point where we can eat the cost of an entire order every time a customer changes their mind after placing the order. This is why we ask that you kindly double check your order before submitting it. With the global pandemic causing shipping delays, we have to speed up other areas of the shipping process where we have control over it. The faster we can get it to the carrier, the faster it will arrive to the customer. If we delayed orders to allow for customers to have a chance to change their minds, there would be hundreds of other customers waiting that much longer to receive their package who didn't have to. We are striving to be better every day and we understand that our policy is very strict but as a company we have to make a decision between doing everything we can to send orders as quick as possible or to give people a few days to make changes to their orders. Once we are at a point that we can write off orders that have already been placed and sent to customers, or own a carrier service, we will most certainly update our policies to be less strict. We appreciate your feedback and will make this change as soon as possible.
Madeline Justnikki L.
Posted
I've seen these shoes all over Facebook and thought they looked really cool, seen some positive reviews up there and decided to support a start up business, cause we all start somewhere. BIG MISTAKE!!! First closely read ALL their policies, they have a 5 day return policy, ABSOLUTELY NO REFUNDS EVEN IF IT'S THEIR FAULT, you pay for all return shipping my cost was $17 extra dollars, they're based out of China and once you place an order it can't be changed. Second, I waited over 2 weeks for 3 pair for $189.60 and 1pair was just the totally wrong size. I contacted them the same day I received the shoes and was emailed an address and told I had to pay for the return of a shoe that was the wrong size. So now I'm out of over $200 because of these scammers. For $80 a pair I should have been able to alter my order, I should have most definitely gotten the correct shoe sizes. Spend your money somewhere you can get better shoes, which pays for excellent customer care and not just service.
Response from Men's Luxury Outlet· Sep 9, 2020
Hi Madeline, first off thank you for your feedback and giving us a chance after knowing that we are a start-up. We are a US based company and ship most of our products from our US warehouse in Utah. However, due to shipping delays, our bulk orders from our manufacturer are being delayed in order to keep the inventory stocked. Sometimes we will have to send the shoes directly from our manufacturer which is based in China. 98% of all shoes are manuctured outside of the US, and we are no different. This is also why we state that the shipping could take as long as 14 business days (Just under 3 weeks). So it sounds like you received your shoes within that time frame and we are happy to hear that! However, in efforts to lower the overall time from when you place the order to when you receive it, we print shipping labels and send orders to the carrier as soon as every order is placed which is why we can not cancel orders after that point. We try to be very transparent about this in our policy. If an extra shoe was ordered by mistake, we would not be responsible for the return label. If the wrong size was sent to you by our mistake, however, we most definitely would have taken care of the situation in full as we take full accountability for our mistakes and actions. I will send this situation over to our customer support manager and if anything needs to be done to remedy the situation we will reach out to you by email or phone and correct this right away!
Jonathan S.
Posted
Very poor design just received today. Not worth the money at all. Tried them on and bottom is very slick makes noise as if wet with every step. So , I tried outside and same issue as if bottom isn't completely attach. Tried contacting with no respond. Such a waste of waiting weeks to be disappointed.
Response from Men's Luxury Outlet· Sep 4, 2020
Hey Jonathan, where did you try contacting us? We respond to every inquiry within 8 hours, so this is a big concern to us. We have loads of happy customers, so we take every complaint very seriously. Can you please let us know asap so we can get this resolved?
Tamzin R.
Posted
Please avoid this company they are a scam Awful shoes and awful service honesty seems like a scam I received my shoes a few days ago open them up and they are broken I have emailed them three times and even Facebook message them with no response far from luxury shoes AlI I can say is you would find better quality and cheap shoes anywhere else avoid this company
Response from Men's Luxury Outlet· Sep 4, 2020
Hey Tamzin, I've emailed you; can you please let me know who you emailed on our team? We respond within 8 hours to all inquires. Best, Edit: We have reached Tamzin, while she is still unhappy with her purchase, we are happy to say we were able to get her a full refund and sent her a new complimentary pair of shoes for the hassle.
Taketra
Posted
The are the cheapest shoes I have seen since you could by flip flops in the grocery store, don't buy anything from them it is cheaply made with glue everywhere. These shoes are coming from China. They sent the wrong color and tried to say it was my free pair. But I still haven't received the ones I was stupid enough to pay for...They are scammer these shoes are horrible, I wouldn't even where them around the house. Another Chinese based retailer stealing from Americans.
Response from Men's Luxury Outlet· Sep 2, 2020
Hey Taketra, I am sincerely sorry that our shoes are not to your liking. We try our best to provide our customers with Luxury shoes that our affordable for everyone. I assure you countless hours are being put in daily to go above an beyond and make our shoes even more durable and even more stylish, while keeping the prices affordable. As for the glue issue you brought up, this is a defect with the shoe and people should not be receiving anything like that. I will be speaking with our supplier so this issue does not happen again. We would really like to make this right for you and fix the mistakes that have been made on our end. Can you please provide me with your email and/or order number so I can reach out to you personally. I would like to provide you with a full reimbursement as well as send you out another pair of shoes immediately.
Tom J.
Posted
The shoes are not as advertised. The quality of the shoe is very poor and they're advertising themselves as a U.S. based business when the packaging and shoes themselves scream China. The location omwhere the shoe comes from wouldn't be a issue if the shoes were of good quality. Plus it took over a month for my shoes to arrive and they were in a bag. I don't recommend anyone buying these shoes especially for the price they're requesting. Highly dissatisfied and disappointed.
Response from Men's Luxury Outlet· Aug 28, 2020
Hey Tom, All our owners are based in the US. I'm really sorry about your experience with the shoes, can you please let me know where you feel we dropped the ball? Many of our customers are super happy with the products, but a few have had issues recently. I want to address any issues asap. I'll be reaching out via email to see if we can get you a refund or a new pair. Best,
Jay Ess E.
Posted
If I could rate this with negative stars I would! The shoes are super fake! Please don't waste your money unless you want to wear fake shoes! They're based in China but their website says that they're based in the US. Plus, They don't want to give you your money back!
Response from Men's Luxury Outlet· Aug 27, 2020
Hey Jay, I'm very sorry to hear about your poor experience. At MLO we aspire to be the shoes that move you, but we cannot do that if you are unhappy. I'd love to get in touch with you and see how we can fix this, but I can't seem to find your oder in our system. Can you please share your order number with us so we can figure out what went wrong? Our shoes are definitely not fake; but we do use Chinese manufacturing occasionally because most of the US is shut down due to Covid being a lot worse here than in other countries. That should not affect quality, however -- so please let me know your order number and we can either refund you or send you a new pair asap. As soon as I hear from you, I'll either email you or have our president call you to figure out how we can learn from your poor experience, make it right, and improve our customer experience in the future.
