mitzi.com Reviews | Read Customer Reviews of mitzi.com

mitzi.com Reviews | Read Customer Reviews of mitzi.com

mitzi.com reviews

Showing 28 reviews with 1 star · Clear filters

Samira L.
Posted Nov 27, 2023
I have been trying to return my item…
I have been trying to return my item for two weeks and no one will get back to me.
Response from mitzi.com· Nov 28, 2023
Hi Samira, Thanks for your feedback. Please check your spam folder or junk folder as sometimes our emails end up in those folders. We apologize for any delay or inconvenience in processing your return request. Our customer service team will reach out to you shortly to assistance with processing your return request. Thanks for shopping with us! Best, ~Mitzi Team
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Not H.
Posted Sep 28, 2023
The website is a complete mess on every…
The website is a complete mess on every level and the support team is non-existent and unhelpful.
Response from mitzi.com· Sep 28, 2023
Hello Bryn, Thank you for your feedback. Again, we sincerely apologize for your inconvenience from our website issues. Sometimes there are unforeseen issues and circumstances that are out of customer services’ control. We strive to provide the best customer service and continue to make improvements on our site to assure our customers have a positive shopping experience. Best regards, ~Mitzi Team
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Chris T.
Posted Sep 7, 2023
Fixture had a broken bulb then they no…
Fixture had a broken bulb then they no longer sell the bulb that they were making me buy then sent me a link to bulbs.com to buy replacement bulbs. Fixtures had damage and they wouldn’t replace even though cheap gold finish was rubbing off. I’d stay clear of this company. Way better lights out there.
Response from mitzi.com· Sep 7, 2023
Hi Chris, Thank you for your feedback. We are still testing our led bulbs for compatibility for our customers. If you purchased your fixture from our website and your fixture arrived damaged, we would be more than happy to replace your fixture under warranty. Mitzi has made the below updates to comply with the recent announcement by the Department of Energy banning the sale of incandescent screw base light bulbs as of July 31, 2023. • To comply with DOE federal regulations, we have redesigned and are currently testing our extended LED bulb assortment. • All bulbs sold by Mitzi on or after August 1, 2023, will be ENERGY STAR and Title 20 and 24 compliant. • Also, starting on August 1, bulbs will no longer be included with Mitzi fixtures. Love & light, The Mitzi Team
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LLEM
Posted Sep 2, 2023
Not worth the hassle
No shipping confirmation, website account doesn’t have correct information, no one responds to customer service emails, charged twice for lights which shipped twice. Refused to refund money when lights returned. Worst customer service ever. Lights are nice but not worth the hassle and expense.
Response from mitzi.com· Sep 5, 2023
Dear Lorraine, Thank you for your feedback. We sincerely apologize for the issues with your order. At Mitzi we strive to provide our customers with excellent service. We are constantly working to improve our website and overall customer experience. Please be on the lookout soon for an email with the hopes of you letting us make this right with you. Again, we apologize and would love for you to keep us in mind for your next lighting project. Love & Light, ~Mitzi Team
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customer
Posted Jul 23, 2023
Received damage light
Received damage light. I have left numerous messages requesting a new light or replacement for broken shade and have received no response. Don’t order from this company
Response from mitzi.com· Jul 24, 2023
Hi Renee, We appreciate your feedback and apologize that one of your sconces arrived damaged. We have reached out to you via email twice now in reference to your issue. You should have received two emails from our [email protected] email. Please check your spam/junk folders as sometimes our emails will end up there. We would love to make this right by either sending you a replacement glass or an entire fixture! Whichever is needed to make this right for you. We appreciate your business. Respectfully, ~Mitzi Customer Service Team~
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Daniela
Posted Jul 23, 2023
I am trying to return an item and no…
I am trying to return an item and no one replies to me!
Response from mitzi.com· Jul 24, 2023
Hi Daniela, Thanks for your feedback and we apologize in our delay in response. Please look out for an email from us from [email protected]! Love & Light, ~Mitzi Customer Service Team
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chessie
Posted Jul 21, 2023
Purchase has not arrived..
Purchase has not arrived... 7 weeks later... Where is my order???
Response from mitzi.com· Jul 24, 2023
Hi Chessie, Thank you for your feedback. We sincerely apologize for the issues with your order. Mitzi has made the below updates to comply with the recent announcement by the Department of Energy banning the sale of incandescent screw base light bulbs as of July 31, 2023. We were unable to replenish our bulb stock in order to fulfill your order request. We sincerely apologize again that these updates impacted your recent order. Unfortunately, these regulations are out of our control, but we do apologize for any inconvenience as we always strive to keep our customers happy and informed! • To comply with DOE federal regulations, we have redesigned and are currently testing our extended LED bulb assortment. • All bulbs sold by Mitzi on or after August 1, 2023, will be ENERGY STAR and Title 20 and 24 compliant. • Also, starting on August 1, bulbs will no longer be included with Mitzi fixtures. • Mitzi will sell our current inventory of bulbs through July 31, 2023. However, once the banned bulbs are depleted, they will no longer be available for sale. Love & light, The Mitzi Team
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customer
Posted Jul 3, 2023
Order Never Shipped
It's been over a month and my order still hasn't shipped nor have I received any updates on the order.
Response from mitzi.com· Jul 5, 2023
Dear Kate, Thank you for your feedback. We sincerely apologize for the issues with your order. Mitzi has made the below updates to comply with the recent announcement by the Department of Energy banning the sale of incandescent screw base light bulbs as of July 31, 2023. These updates impact your recent order. Unfortunately, these regulations are out of our control, but we do apologize for any inconvenience as we always strive to keep our customers happy and informed! • To comply with DOE federal regulations, we have redesigned and are currently testing our extended LED bulb assortment. • All bulbs sold by Mitzi on or after August 1, 2023, will be ENERGY STAR and Title 20 and 24 compliant. • Also, starting on August 1, bulbs will no longer be included with Mitzi fixtures. • Mitzi will sell our current inventory of bulbs through July 31, 2023. However, once the banned bulbs are depleted, they will no longer be available for sale. Love & light, The Mitzi Team
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