Miko Robot USAReviews of miko.ai

I ordered on 1st December and am still waiting for my delivery. When I contacted the support, a dumb AI was replying to my emails; it felt like I was talking to the wall.

Ordered from Miko AI on 26 November (order value £269). I was repeatedly assured my order would ship, that an individual named Manoj was personally overseeing it, and was even guaranteed UK delivery by 23 December. None of this happened. I have requested a full refund four times and was repeatedly told the order was “ready to ship” — yet nothing was dispatched and no refund issued. Hours wasted chasing basic answers. This was the only Christmas gift my autistic daughter asked for. Because Miko AI kept delaying and refusing to refund while providing misleading assurances, I no longer have the funds to replace it. I am now pursuing a Section 75 credit card claim due to non-delivery and misrepresentation. Avoid.

J’ai commandé les cartes Miko Neo et Miko Swap sur Kickstarter il y a 6 ans et je ne les ai jamais reçues. Miko a depuis racheté Square Off et est donc responsable de la livraison, mais aucune solution n’a été apportée. Manque total de suivi et de communication. Cordialement Acakpo Olivier.

I ordered a Miko 3 on 5 December and paid extra for express delivery. Week later, the order is still not processed. At this point, delivery before Christmas is impossible. This was the one gift my daughter asked Santa for. I ordered early and paid more specifically to avoid this exact situation. I have now had to explain to a child why something she was promised is not arriving through no fault of my own. What makes this worse is that instead of proactive communication or accountability, I am now left in the position of having to beg for a refund for a service that was clearly not delivered. If you charge for express delivery, you must either honour it or be upfront when you cannot. Failing to ship an order, failing to communicate, and then forcing customers to chase refunds is simply unacceptable. This experience has completely destroyed any trust I had in this company. I would strongly advise others to think twice before ordering, especially if the purchase is time-sensitive or intended as a gift.

I backed the Miko Neo and Swap boards six years ago on Kickstarter, and they never arrived. After the company acquired Square Off, I hoped things would improve, but I still haven’t received anything. Very disappointed with the lack of delivery and communication.

i ordered miko meo and swap boards on kickstarter 6 years ago but they never arrived such aa poor serviceew 😭😭

Product stopped charging. Within warranty period. Reached out to product support, they did initially troubleshooting and concluded they will get me a replacement. For £99 Miko mini, I am asked to pay £50 shipping + any customs and tax to receive replacement. Utterly ridiculous and in breach of their own return T&C stated on their website.

I backed the Miko Neo and Swap boards on Kickstarter over 6 years ago, and to this day, I’ve never received anything. No boards, no proper updates — just silence and empty promises. Now that Miko has acquired SquareOff, they’ve inherited the responsibility for fulfilling these orders, yet nothing has changed. It’s frustrating to see them launch new products while completely ignoring loyal backers who believed in them from the start. At this point, it feels like they’ve abandoned their earliest supporters. Really disappointing experience. – Izanokuhle Ncube Isokhela