Mia Belle BabyReviews of miabellebaby.com

Response from Mia Belle Baby· Oct 27, 2023

Hello Kas, We apologize that you did not see the Shipping Estimate on the product page when ordering. Directly below the Add to Cart button indicates "Arrives in 14 to 21 Business Days" next to an image of a box truck. This should be the indicator that this product will not ship out the same day, and can take up to 21 business days to receive. We offer international shipping to customers worldwide, not just USA residents, therefore we have several fulfillment centers across the world. https://www.miabellebaby.com/products/girls-unicorn-and-princess-vibes-tutu-dress The order placed on 10/25/2023 has been canceled and refunded on 10/26/2023. Please allow up to 5 business days for the funds to land into your account. If you are interested in Tutu Dresses that we store in Florida, as we are a US based company, consider the category called Ships Next Day, found on this link: https://www.miabellebaby.com/collections/ships-next-day?filter.p.m.my_fields.type=Tutu I selected Tutu Dresses as a filter on the Left, which can be unchecked and all items in our Florida warehouse will be shown. We suggest reviewing the entire product page during your next ordering session and to take extra care in reviewing the shipping estimate, which is found below the Add to Cart button on all products on our website. Thank you for your feedback and we hope to see your next Ships Next Day order soon! Kind Regards, Teric

Response from Mia Belle Baby· Apr 3, 2023

Hello Terena, We apologize if you did not receive the order confirmation email. Sometimes the first email we send to a new customer is filtered into the junk / spam folder by accident. We show you emailed us an hour after submitting your order, and we replied an hour after that with an update / response regarding your shipping timeframes. We apologize if the original order confirmation email was not received. We have resent the order confirmation email and show that a shipping confirmation email was sent this morning April 3rd indicating the In-Stock items in your order are shipping out within 24 hours. The one item not being shipped with the first package is an item that is sent from our overseas fulfillment center, which can take up to the advertised shipping estimate of up to 21 business days. Please reply to [email protected] if you have any further questions regarding your order status. Thank you. Teric

Response from Mia Belle Baby· Mar 27, 2023

Hello Jayme, we have issued the refunds in full back to your payment method on file and apologize for this miscommunication, as all the items were listed as being returned, however we verified the item was not included in the original shipment. Refund confirmation emails were resent on 3/24/2023, and apologize for the delays and experience with your order. Thank you.

Response from Mia Belle Baby· Feb 21, 2023

Dear Mary, We apologize as the fulfillment center changed the tracking numbers issued for the 2 shipments in transit. We show the following tracking links / numbers for the items below. Regarding the Off the Shoulder Ruffled Swimsuit - we have requested an update from the manager at the fulfillment center and can provide an update within 48 hours. Currently we do not have tracking assigned, and will provide an update on if / when the item is shipping out, or provide tracking number assigned. We updated the tracking numbers / links so the system can update the tracking in the online tracking portal. You are able to track the items on your own with the links below. Scalloped Swimsuit Global Express Tracking (cainiao.com) https://global.cainiao.com/newDetail.htm?mailNoList=10230***** Halter Swimsuit Global Express Tracking (cainiao.com) https://global.cainiao.com/newDetail.htm?mailNoList=73213***** (tracking links have been hidden for security purposes - please see my direct email response for the full tracking links) Thank you. -------------- Update 2/22 - We called and left a voicemail to the number on file today - as we have been responding to your emails. You have some sort of spam blocker enabled (SpamAssassin per the bounceback email) on your email account, and we keep getting the following message after each email sent to you. We cannot control if your email box has a spam blocker function that is not allowing our email to be received on your end, however we have been responding to your emails, you just have a feature on your email account that blocks our email. To Recap my voicemail, the 2 items have tracking links that were emailed to you but you did not receive the email. The 3rd item that has not shipped is out of stock, and we can issue a refund for the item or issue you store credit. Please let us know if you prefer a refund or store credit plus 20% of that item paid price. Subject: Delivery Status Notification (Failure) Mail Delivery Subsystem [email protected] Tue, Feb 21, 12:19 PM (1 day ago) to cs You are viewing an attached message. Mia Belle Baby Mail can't verify the authenticity of attached messages. Error Icon Message not delivered There was a problem delivering your message to info@3rclo****. See the technical details below, or try resending in a few minutes. The response from the remote server was: 554 sorry, Spam detected by SpamAssassin (#5.3.4) Update 2/27/2023: Dear Mary, We apologize for the miscommunication with the email programs and want to confirm the refund has been submitted to go back to your payment method on file. Please allow up to 5 business days from Friday 2/24/2023 to receive the refund back into your account. We cannot reverse that refund, and would ask that you submit any new order with the discount code TE**** to receive 35% off your next entire order. Please reply to this email or send a new email to [email protected] if you have any further questions.

Response from Mia Belle Baby· Dec 30, 2022

Hello Premila, We show both items were refunded after further review of your tracking details showed the return was submitted the day of delivery. The refund was submitted prior to this posting. The return processing team may have found something on the item such as hair or another material they felt the item was used or worn. It could have happened when trying on the item and removing it, likely hair may have been caught in the dress and the return processing team marked the item as used. We hope we can work with you in the future on a new order and apologize for any inconvenience this may have caused you. Thank you.

Response from Mia Belle Baby· Dec 20, 2022

Update as requested: We apologize for the mix up. We hope you have a wonderful day. (original apology can be found in the response below - after addressing the concerns posted.) Hello Tara, Per my email today, we have confirmed the refund was completed on our side on 12/7/2022. Please check the account the order was paid with to confirm the refund was completed. We advertise the item has a shipping estimate of Arrives in 14 - 21 Business Days from the date of order. You placed the order 11/26/2022 and at that time the shipping was the same as it is now. We know it is easy to overlook that shipping detail when you are excited to order with us! The fulfillment center applied a tracking number to the item that was still outstanding the same day as the cancellation request, and apologize for the confusion. We have communicated what to do if you receive the package, however you have already been refunded. We replied to all but 2 of your emails within 48 hours, all while this being our busiest season of the year - which is why we have this advertised on our Contact Us Page - "NOTE: We’re currently experiencing a high volume of emails and are working our way through each and every one in the order we receive it. Please allow about 2-3 days for a response. Thank you for your patience." We work tirelessly to get to all the emails as quickly as we can, however during our peak season we cannot answer every email within 24 hours. We appreciate your business and hope to see you place a new order soon! Thank you. Teric

Response from Mia Belle Baby· Dec 13, 2022

Hello Kim, per our conversation, we discussed the fulfillment center entered an invalid tracking number and the order was never sent out. We have requested the fulfillment center ship the boots out to you immediately, and have provided a store credit for the delays regarding the boots. Please check the email sent with the store credit code. We also provided a link for our items we carry locally, which can be searched on our site using Ships Next Day. We appreciate your feedback and apologize for the experience and delays in responses to your emails. We are working to answer questions and concerns as quickly as possible. Thank you for your time and patience while the replacement order for the boots are shipped to you. Kind Regards, Teric.

Response from Mia Belle Baby· Oct 21, 2022

Hello, We have provided tracking for all items on the order. The overseas carrier will move the item through customs and deliver the package to USPS local office. Once USPS receives the package, they will scan in the package at the local office for delivery. The other packages show delivered, and have advised customer to contact USPS to start a Missing Mail Search and inform us of the outcome of the Missing Mail Search, as 2 of the 3 items show delivered. Once we receive a response from the customer on the Missing Mail Search, we will move forward accordingly. We apologize that the item is still in transit, and due to us only Guaranteeing items being delivered by Halloween 10/31/2022, we are still on target to meet this deadline with the costume. We will work with the customer to resolve the missing item that is marked as delivered once they inform us of the outcome of the missing mail search. Occasionally, the local USPS office will still have the item in their office after marking the item as delivered on their website. We await feedback from the customer to move forward with their missing item. Thank you. Eric T.