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807 reviews
Merach USHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 562 reviews with 5 stars · Clear filters
Pamela
Posted
I ordered the vibration plate and unfortunately the one I received was defective (remote not working) and when I reached out to Merach, they assessed my concerns and after a few emails, they sent me another machine within a few days free of charge. Excellent customer service: professional and responsive (Thank you Julia).
Lia H.
Posted
Upon receiving this item I immediately set it up and tested the levels of intensity. I felt the muscles everywhere being worked. Looking forward to starting a steady regimen. My sister is now buying one!
Alex M.
Posted
Fast Delivery, high quality equipment, and a speedy evaluation for my free upgrade to a 2 year warranty. Would recommend for a fitness equipment provider.
Michael
Posted
I purchased an exercise bike from Merach. Very nice quality bike and affordable compared to similar type work out bikes. Additionally I later had an issue with a part which was my fault and customer service was very prompt and helpful with resolving the issue. I would recommend this brand and company to anyone looking for a quality and affordable work out bike.
Leigh A.
Posted
I have 6 or 7 pieces from Merach and i love them all. Very affordable, very beginner friendly. I had misplaced my remote for my vibration plate and needed to order a replacement. It was very easy to order, but unfortunately i found it a few hours later. They were able to cancel my order quickly and proceed with a refund. Great company with fast shipping on everything i have ordered from them directly or through the tik tok shop.
Arinze N.
Posted
The customer service contacted me and stayed in touch to make sure the issues I had was resolved. They replaced my machine with a brand new one and also replaced the refunded my owls machine. Thank you 🙏
Response from Merach US· Jul 7, 2026
We’re truly sorry to hear about the issue you’ve experienced with your product. We sincerely apologize for the inconvenience this has caused. We have successfully located your order and have already contacted you via email to begin the warranty process. To help us investigate the issue and provide the most appropriate solution, we kindly ask that you check your inbox (including your spam or junk folder if necessary) and reply with the requested information. Once we receive your response, we will review your case promptly and work toward a suitable resolution as quickly as possible. Thank you for your patience and cooperation. We look forward to assisting you further. Best regards, — MERACH Customer Service Team
Ed M.
Posted
Our order began with our credit card spitting out the wrong delivery address. It was late in the week and during the weekend it shipped but I could not get in touch with anyone to correct the address error. By Monday, Rosie contacted us and apologized for the inconvenience but assured us she would correct it. I was skeptical, having dealt with other companies that promised so much but I inevitably fell short. Rosie managed to do the impossible and worked it all out so that it arrived on time and at the correct address! Assembly was straightforward and soon we had an operational and amazing exercise machine! Thanks to all at Merach who made it possible! Kudos all around!
Caitlin S.
Posted
I bought a vibration plate in January from Merach and fellin love instantly. It has helped my body pain and has helped make me more flexible and loose. I experienced an issue contacted Merach and they were so attentive and fixed the issue right away. A great product is of course something we all love but to have amazing customer service is next level and hands down what sets them apart from all the other vibration plates on the market.
