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807 reviews
Merach USHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 562 reviews with 5 stars · Clear filters
Theresa Y.
Posted
I love my vibration plate, I use it daily. Duty a recent move I lost the remote. I contacted this company and within a week they had mailed me a replacement at no charge. They stayed in contact with during the entire process. Great customer service and support.
Jay
Posted
Outstanding support from both Merach’s customer service and especially their Merach’s Technical Support teams / staff. Thank you!
Lisa
Posted
Great products , outstanding customer service . I recommend this company to all of my friends .
Mandolin C.
Posted
I was having an issue with my board. Esther in customer service was extremely helpful with timely response and got my situation taken care of. I would highly recommend this company. Superior customer service! Thank you so much!
Kendall S.
Posted
Customer service responded promptly to my question about a promo code issue and I was refunded quickly.
Machelle
Posted
Once their rep got a hold of me and the issue was shown, they acted quickly and sent me out a replacement. They were patient, worked with me and acted quickly. They were friendly but professional and I appreciated the quick response and help. Thank you Vega, Sincerely Machelle S.
Laylana
Posted
Great customer service with prompt response to my issue. Love my vibration plate but recently lost my power cord in a move. Reached out to see if I could purchase a replacement and they sent me a new one at no charge. Recommend this company to everyone.
Jeffrey Anthony T.
Posted
I was given a treadmill that was brand new and not working. The person who gave it to me bought another one because of health reason, he was unable to return the non working unit. I contacted Merach and explained the situation. I also told them that I believe I narrowed the problem down to the lower control board. They asked for the order number which I was able to get and they sent me a new lower control board at no charge. I just finished installing it and the treadmill now works perfectly. Thank you Merach for going above and beyond for me. Whoever gave a bad review was probably rude and entitled. My experience was quite pleasant and Merach could not have been more professional and helpful. Thank you Merach. You now have a lifelong customer. Top notch customer service.
