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807 reviews
Merach USHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 562 reviews with 5 stars · Clear filters
Sam
Posted
The rowing machine l purchased was not operating properly after l assembled it and Merach's customer service have been very responsive and attentive to my email communications. After explaining the situation, they provided a solution which fully addressed the issue.
Brad
Posted
I’d just received my rower but I had a question about the labeling on the carton and whether I got the correct machine because of different item numbers vs the one I’d ordered. I run warehouses and inventory control so numbers pop out to me if they’re off. I got a reply back to my question with a great explanation and I’m good to go! Everything is correct and my new rower is built and ready!!
Sherry E.
Posted
Great service fast replies and friendly too
Lisa G.
Posted
Amazing company. I had an issue with the first machine that they sent, they immediately sent out another and remedied the situation!! Customer service was so fast and so polite! Highly recommend this company 100%!! Thank you!
•Sunnyxmist •.
Posted
My experience with the customer support team was truly great (namely, Esther). I needed to request a replacement bungee cord, and from beginning to end, she didn't miss a beat! Her communication was prompt; she was very friendly & accommodating.
Cheryl
Posted
I ordered the CV40 Vibration Machine, and when it arrived, I noticed a noice coming from the unit. I reached out to customer service, and they responded quickly. After reviewing the video I sent, they immediately shipped a replacement machine at no cost to me. I'm genuinely impressed with the fast response and the excellent customer service I received from Merach.
Carol T.
Posted
I CANNOT TELL YOU HOW MUCH I LOVE THIS PRODUCT, AND THIS COMPANY!!! I loved the vibration platform from the first try. There was a slight issue with a small section of the lights on the machine so I called the Customer Service department and they were SUPER EFFICIENT and they followed up with emails to make sure that the issue was resolved. The issue was resolved so quickly and I even received an email AFTERWARDS just to "make sure" I was pleased. WAY TO GO MERACH! I HIGHLY RECOMMEND THIS COMPANY AND THE VIBRATION PLATE.
CRASH
Posted
Customer support was great. Had issues with my product and product was replaced. I was very satisfied with how everything was handled.
