MeowantReviews of meowant.com

Response from Meowant· Feb 11, 2026

We’re sorry to hear about your experience and understand your concern. After checking the tracking information, the package was returned to us due to an incorrect/incomplete address and because it was not picked up within the carrier’s holding timeframe. Unfortunately, when this happens, the carrier automatically sends the parcel back to the sender. We have reached out to you via email to help resolve this as quickly as possible. Please check your inbox (and spam/junk folder just in case) so we can confirm the correct address and arrange the next steps for you. Thank you for your patience and understanding.

Response from Meowant· Feb 10, 2026

Hi, thank you for sharing your experience. We’re sorry to hear that the product has not met your expectations. We have already reached out to you by email and provided several usage and maintenance tips that may help improve the cleaning experience and reduce the issues you described. Many customers have found these adjustments helpful in daily use. If you have any further questions or need additional assistance, please feel free to reply to our email so we can continue supporting you and look for the best possible solution. Thank you for your feedback.

Response from Meowant· Feb 10, 2026

Hi, thank you for your feedback. We’d like to clarify this situation. The litter box was shipped separately due to weight restrictions. Shipping them together would exceed the carrier’s weight limit. This is standard practice to ensure safe delivery. The tracking number for the litter box has already been sent to you by email, and according to the shipping status, it is currently in transit and should arrive very soon. We apologize for any confusion this may have caused and appreciate your patience. If you have any further questions, please feel free to contact us directly—we’re happy to help.

Response from Meowant· Feb 10, 2026

Hi, thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the issues you’ve experienced. We have already contacted you by email to better understand the specific situation you described, including the leakage, space concerns, odor control, and weight detection inconsistency. These details are important for us to properly assess the issue and determine the most appropriate solution. Please rest assured that we are currently reviewing the information and will continue working with you directly via email to address your concerns as thoroughly as possible. Thank you again for your feedback and for giving us the opportunity to follow up.

Response from Meowant· Feb 9, 2026

Thank you for your feedback, and we’re sorry for the inconvenience you experienced. The litter box does not require a specific brand or type of litter. Our unique filter openings are designed to work with a wide range of clumping litters, including tofu litter, bentonite litter, and mixed types. For best performance, we simply recommend using litter with particle sizes no larger than 0.59 inches, along with good water absorption and fast clumping. If the litter used does not meet these general guidelines, it may cause abnormal dumping or spillage. Our support team would be happy to help review your situation and assist with a solution. Please feel free to contact us directly.

Response from Meowant· Feb 9, 2026

We’re sorry to hear that you feel this way, and we understand how frustrating this situation can be. To clarify, we have not refused to help or replace the unit. After reviewing the photos you provided, we explained via email that a short video showing the issue is required so we can properly verify the problem and arrange a replacement. This step helps us ensure we resolve the issue correctly and as quickly as possible. We’re still happy to assist and move forward as soon as we receive the requested video. Please feel free to reply to our email, and we’ll take care of the rest.

Response from Meowant· Feb 3, 2026

Thank you for sharing your feedback. We’re very sorry to hear about the frustration you’ve experienced with the shipping and tracking of your order, and we understand how disappointing this situation has been for you. As you correctly mentioned, the winter storm (Fern) and subsequent storms did impact many deliveries. We sincerely apologize for the delays caused by these unforeseen weather conditions. We also understand that the lack of updated tracking information has added to your frustration. Upon reviewing your order, we can confirm that your package has already been successfully delivered and signed for. We have also sent you an email with the tracking details and confirmation of delivery. Please kindly check your inbox and spam/junk folders for the email from us. We truly value your business and regret any inconvenience caused by the delays or communication issues. Our team is working hard to manage the increased order volume, and we are committed to improving both our service and communication moving forward. If you need any further assistance or have additional questions, please don’t hesitate to reach out to us. We’re here to help and want to ensure you’re completely satisfied with your purchase.

Response from Meowant· Feb 3, 2026

Thank you for your feedback, and we’re very sorry for the inconvenience you’ve encountered. We understand how frustrating this issue with the clumping can be, and we sincerely apologize for any delays in our response. We have already responded to your inquiries and provided assistance via email. Please kindly check your inbox, as we’ve sent detailed instructions to help resolve the issue. If you still have any concerns or require further clarification, we’re more than happy to assist. Once again, we apologize for the delay and appreciate your patience. Your satisfaction is our priority, and we’re committed to resolving this issue for you as soon as possible.