Medzino HealthReviews of medzino.com

Response from Medzino Health· Jun 14, 2023

Hi Mike, We are sorry to hear that you have not been pleased with your experience so far with us. Our orders are back to being processed and we are working to get caught up as quickly as possible and I sincerely apologize for the delay. I understand the impact this had on you. We are currently finalizing efforts to implement a more efficient system and improve the process to better support your needs moving forward. Again, we sincerely apologize that your order was delayed, and please do not hesitate to reach out if you ever need anything. - Medzino Care Team

Response from Medzino Health· May 9, 2023

Hello Rick, I sincerely apologize you feel this way. Unfortunately, we can't accept returned medication. Once a pharmacist processes a prescription, it is intended for a particular person to treat a specific issue and can't just be given to anyone. Once it has left the pharmacy, the pharmacist cannot ensure that the product is still safe. Therefore, in public safety, state law or pharmacy policy prohibits the pharmacist from accepting the return of a prescription drug, in whole or in part, and reusing the medicine to fill another prescription. Again, we sincerely apologize for the inconvenience. -Medzino Care Team

Response from Medzino Health· Apr 19, 2023

Hi Megan, We sincerely apologize that your package was delivered later than expected. We try to be as transparent as possible on our website that our shipping times are not guaranteed, and are only estimates. The shipping information comes straight from the USPS website, and once the package has shipped, delivery is out of our hands, unfortunately. Again, we apologize for any inconvenience caused, and we hope you have a great day. -Medzino Care Team

Response from Medzino Health· Feb 17, 2023

Hi Meka, I sincerely apologize you feel this way. The photo ID we received from you was incomplete, and we cannot prescribe a medication without verifying your identity first. We tried to email, and message you in your account, but were unable to reach you unfortunately, so the doctor had to decline your order. You will receive a full refund within 5-10 business days, and please reach out if you have any questions or concerns. I would be happy to help you. Again, we sincerely apologize for this inconvenience. -Medzino Care Team

Response from Medzino Health· Dec 28, 2022

Hi Neakeeya, We sincerely apologize you feel that we are a scam. We have been in contact with you since your initial order, and the address was missing a street number when it was placed. We offered to send you a replacement, which was shipped yesterday, along with the new tracking information. We hope that you receive it soon. Please don't hesitate to contact us if you have any questions or concerns. -Medzino Care Team

Response from Medzino Health· Nov 22, 2022

Hi Shannon, We sincerely apologize for the inconvenience caused by USPS returning your package to us. We try our best to get these orders shipped out as soon as possible, but once it has been shipped, delivery is out of our hands, unfortunately. I can understand your frustration, and I would be happy to send you a replacement or offer you a full refund. You can reach us at 888-772-2270, or you can email us at [email protected] -Medzino Care Team

Response from Medzino Health· Jan 24, 2022

Hi Michael, we sincerely apologize for any misunderstanding. We aim to be as transparent as possible and provide as much detail about our ADHD assessment, how it will work, and what we would not be able to help with on our ADHD assessment page here: https://www.medzino.com/us/adhd-assessment/. Unfortunately, we are currently unable to offer any treatment for ADHD as many ADHD medications are considered controlled substances which we legally cannot prescribe online. However, we have a psychiatrist on our team that helps get patients a step closer to treatment making ADHD care more accessible by providing official evaluations/assessments that can lead to a formal diagnosis. When completed in-person, these evaluations are usually much more costly and time-consuming so we try our best to provide a way to get this done in an easier way. That way your local doctor or mental health provider can just pick back up with treatment, including medication. The reason other pages on our website state we offer medication is because, for every single other condition on our website, we can help prescribe medication and ship it straight to your home. Unfortunately, the only exception is our ADHD assessments which is why we go into detail about this on the ADHD page (https://www.medzino.com/us/adhd-assessment/) so that all patients can review and know what to expect prior to submitting their consultation. We hope this helps clear up any confusion and are happy to help in case you have any further questions or concerns. We are available by phone at (888) 772-2270 and by email at [email protected]. We are always happy to help in any way that we can. -Medzino Care Team

Response from Medzino Health· Oct 13, 2021

Hi Brianne, we sincerely apologize for any misunderstanding. We aim to be as transparent as possible and provide as much detail about our ADHD assessment, how it will work, and what we would not be able to help with on our ADHD assessment page here: https://www.medzino.com/us/adhd-assessment/. Unfortunately, we are currently unable to offer any treatment for ADHD as many ADHD medications are considered controlled substances which we legally cannot prescribe online. However, we have a psychiatrist on our team that helps get patients a step closer to treatment making ADHD care more accessible by providing official evaluations/assessments that can lead to a formal diagnosis. When completed in-person, these evaluations are usually much more costly and time-consuming so we try our best to provide a way to get this done in an easier way. That way your local doctor or mental health provider can just pick back up with treatment, including medication. The reason other pages on our website state we have a pharmacy licensed in all 50 states is because, for every single other condition on our website, we can help prescribe medication and ship it straight to your home. This is not false advertising as this is a service that we do offer. Unfortunately, the only exception is our ADHD assessments which is why we go into detail about this on the ADHD page (https://www.medzino.com/us/adhd-assessment/) so that all patients can review and know what to expect prior to submitting their consultation. We hope this helps clear up any confusion and are happy to help in case you have any further questions or concerns. We are available by phone at (888) 772-2270 and by email at [email protected]. We are always happy to help in any way that we can. -Medzino Care Team