Great
10,501 reviews
Med MartHonesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 1,203 reviews with 1 star · Clear filters
Toni M.
Posted
I still haven't received my order for a,hoses. No follow up email, no shipping email. Currently emailing customer service, so we will see
Response from Med Mart· Nov 27, 2024
We understand your frustration with the delay in receiving your order. We apologize for the inconvenience and lack of communication. We have processed your refund and sent an email with details.
Jeff P.
Posted
I see that the ratings have been relatively high for this company, but here I am with a mom, aged 88, requires a lift in assisted care to get in/out of bed. The lift broke, we had a 3-year protection plan and I thought all could/would be handled in very short order. WRONG. My bad, but didn't realize that this company takes 24-48 hours to determine if the repair request is even accepted....(almost 3 days in this experience). Then, they told me they passed along to their "partner" to get the lift fixed. In this case, that was WSR Solutions (nothing about this company suggests anything related to "solutions"). It has now been over a week, with no solutions, response, or effective communication channel to get this resolved. The "solution" company let us know the technician "declined" the service...WTF? Then went on to let me know when they'll get this resolved...please beware of companies that have chat/voicemail/email as the only points of contact.
Response from Med Mart· Nov 27, 2024
We partner with service technicians across the country who are experienced with repairing medical equipment. We apologize if we had difficulty placing a tech in your area. I know we were working closely with a tech company for resolution. Thank you.
Debra
Posted
Order for corrected chair October 5, 2024 (original order was in September 2024) .... FedEx arrived with WRONG chair, I refused it, chair sent back immediately on that truck .... Driver had it on his truck ... I did NOT take possession of it .... Right then, I called Med-Mart to tell them of the situation, and asked them to remake chair with correct configuration. Been a nightmare trying to get anyone to call me back ... Been 40 days since first chair sent back on order .... Has been 17 days since I asked Julie Bell/Kristin, Managers from Med-Mart, to call me back with a SHIPPED order confirmation of the correct chair configuration .... Getting the run-around The order still has NOT been placed, 17 days later ... Takes only a few minutes to submit an order to Quickie, the chair makers, who then will take some time to create the correct vehicle Med Mart has my money .... This is OUT OF MY POCKET, not insurance!!!!! .... I have no chair .... As a paraplegic, I need chair transport for mobility ... Why can't one of these Managers pick up a phone and confirm the order is in process to me? .... Nope, only ME doing ALL the calling, but Manager is never available .... I have called EVERY day, and only talk to a receptionist who can only "email" the bosses .... Frustrated and stranded .... Original order was in September, it is now November 10th .... Debra
Response from Med Mart· Nov 13, 2024
Thank you for your feedback, this complaint was raised on a different platform and has been addressed. We appreciate you bringing this to our attention and will take your feedback into consideration as we work to improve our processes.
EVA G.
Posted
They billed me for two jazzy carbon electric chairs and said it would be delivered on Nov. 7 or 8. No chairs were delivered, but they charged my credit card the entire $5,106 - with no product. I looked at my account and it doesn't even show that I ordered the chairs!
Response from Med Mart· Nov 13, 2024
We sincerely apologize for any inconvenience. We are committed to resolving this issue promptly. I show the order came through on 11/5 and shipped 11/11. You should have tracking in your email, please let us know if you have any further questions or concerns.
Thomas M.
Posted
Received call of delivery 10 minutes prior, two days before estimated delivery. Item dropped off to front of building; will not fit through our doors. Customer support response was no returns. Item sitting outside of building until we can figure how to disassemble enough to get it through the doors.
Oscar H.
Posted
Moving life Atto scooter purchased from Medimart. Bought a moving life scooter for a trip, my husband is unable to walk and I am 76 years old helping him, the attos scooter was presented as easy to unfold it’s not, second is very heavy not able to lift it . Returning the scooter was refused by Medimart the dealer that we bought it from .They said you had 7 days since the time it arrived to open the box and return “they stayed with 2800 dollars and me unable to buy anything else or use the scooter. The seller never mentioned the return policy when we talked on the phone. Beware . I told them they can keep 800 dollars I will pay the shipment for their trouble but return the rest to buy something else. Brand new scooter just sitting there. If you are old do not buy this scooter .The scooter looks nice and well made, that’s it, unless you have a very strong person to put it back and for in the trunk of your car will be useful . I will not buy anything from this dealer, Hope it helps you to make a decision when choosing a dealer. Why Attos will choose these dealers when they have such nice products for certain people that could benefit by using them. Is beyond me.
Response from Med Mart· Nov 13, 2024
We understand your frustration with the experience you had with the scooter and the return policy. It's important to us that our customers have a positive experience, and we're sorry to hear that this wasn't the case for you. We appreciate you bringing this to our attention and will take your feedback into consideration as we work to improve our processes.
Helen S.
Posted
Not the cane that I ordered.
Response from Med Mart· Nov 13, 2024
Thank you for your feedback. We have not heard from you in regards to this purchase. This was an organic order and from our end we show we fulfilled the order as requested. Please call and speak to a customer representative if this is not that case.
Fred S.
Posted
I ordered a product online on the 29th of October. I called today to see the status OF ORDER#1000223574. Spoke to a CS Rep and she said she would get back to be via email. I check my email only to find out the product was discontinued!! 6 DAYS I WAITED TO FIND THIS OUT!!!
Response from Med Mart· Nov 13, 2024
We understand your frustration with the delay in receiving an update on your order. We apologize for the inconvenience caused by the lack of communication and the discontinuation of the product. We value your patience and appreciate you bringing this to our attention. We are committed to improving our communication processes to ensure timely updates and avoid similar situations in the future.
