Great
10,501 reviews
Med MartHonesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 1,203 reviews with 1 star · Clear filters
Steven B.
Posted
Haven’t received my item yet. And it’s been awhile. So can’t give anything more than a 1 star. Probably that’s too high since i don’t even have the item yet.
Response from Med Mart· Apr 4, 2025
We hope that once your product is received, you will be satisfied and may reconsider your review.
customer
Posted
Inexcusably slow shipping won’t buy from again and will tell people you get the same item at Amazon and Home Depot, only reason I bought from this company was because being a medical supply company. Won’t make the same mistake again. It should not take 2 weeks to receive and order placed when payment was made the same day. AMAZON IS THE BEST
Response from Med Mart· Apr 4, 2025
Thank you for your feedback, we understand the frustration in waiting for a product for 2 weeks, but the product did ship within the time advertised on the website. We are not Amazon and understand the convenience they offer on certain products.
Steve Z.
Posted
Answer emails would be helpful. Not advertising merchandise you don’t carry for sale would be another. I didn’t expect a month or more wait to find out if the wheelchair we ordered is even going to available. So, yes I am disappointed with answering quality of service questions and so far my experience
Response from Med Mart· Mar 24, 2025
Hi there, I have checked your email and cross-referenced it within our system and we have no emails from you. We don't advertise products that we don't sell either so there's definitely some confusion that we'd like to help clear up. Your sales rep is Darrell and he left you a VM on 3/19 to address your order with you. You're also welcome to email him at [email protected]. We look forward to assisting you further on this, thank you.
John Janisieski S.
Posted
Beware of Mad Mart’s customer service. On March 7, 2024 I received my order 1000191910 consisting of a Go-Go® LX 3-Wheel Travel Scooter SKU number S50LX-RD/BL, at a cost of $1,354. About mid February 2025 my scooter’s drive train broke. On February 24, 2025 I notified MedMart about my problem and in return I received an e-mail from MedMart representative Sergio Ramos stating that my request for repair had been approved and was assigned #926429. He also advised me that MedMart had partnered with a company named WSR Solutions to do repairs, and that I should contact them. I have tried to contact this company multiple times. Each time, I got a response on that the wait time was extremely long because the volume of calls was extremely high and their agents were extremely busy, and so, at their request, I left my phone number for a call back. After multiple attempts, I have not received a call back from WSR Solutions, so I have not been able to get my scooter repaired. I now have two solutions, one locate and buy the parts and repair it myself, or buy a replacement scooter. If I buy a replacement, it certainly will not be from MedMart.
Response from Med Mart· Mar 20, 2025
Hello John, I am very sorry to hear of the delays you have experienced. I have spoken directly with WSR and they cannot find your number that I have in their system. Possibly you called them from a different number. I have asked them to call you directly and get this repair service moving for you. Please let us know if you need further assistance!
Karla A.
Posted
We have not received our bed or the rails yet! It shows it was delivered, but the only delivery made was the mattress. I have reached out three times and I still do not have an answer on where our bed and rails are. We have security camera cameras, showing the delivery of the mattress only.
Response from Med Mart· Mar 20, 2025
We are so sorry for this delay. Your bed is scheduled to ship on 3/24 and tracking will come by email to you after its shipped. The delay was caused by a glitch in our system and we are still trying to determine how it happened so it won't happen again. I am refunding $150 to you as an apology for this delay and sincerely want you to know we only want our customers to have the best experiences with us and our products. Please reach out to us if you have additional concerns and our team will continue watching your order closely.
Steven H.
Posted
This is not the first time this occurred but i told the customer representative to tell the driver to call me 30 minutes prior to delivery. I made myself available from 10am-4 pm I had to call and find out that the driver was already at the delivery location Poor customer service! Work on it !!
Response from Med Mart· Mar 19, 2025
Hello, I see you had a freight shipment which requires an appointment set. I do see that appointment was set between 10-4 and you must have requested the call ahead to the freight company because we didn't have this request from you directly. We will certainly pass along your review for that service!! Thank you for your purchase with us!
Customer
Posted
This is a horrible company to deal with! I ordered a lift chair for over $2,000.00 plus delivery and have been getting the run around. The tracking number through FEDX STILL says carrier waiting for pick up after 2 weeks. I keep getting what seems like an automated email from"sonia" that says carriers have tried to call, but I don't answer the phone, so they left a message. There are no messages on my cell phone or home phone and I don't really leave the house. The carriers have not heard anyting from Med Mart. After I posted this review, Med Mart did contact me and I finally have a delivery date. I feel there needs to be better communication between Med Mart, the customer and the delivery company.I am happy I did not have to cancel the order. If I have more issues, I will update.
Response from Med Mart· Mar 16, 2025
*** EDIT - I see that the original delivery was scheduled for 3/11 and you asked that we change that to a later date due to prior commitments. The next delivery dates were set between the 14th and the 21st. At this point it seems there was some missed communication so we provided the phone number for you to call the delivery company directly and schedule this delivery on 3/13. Please let us know if you need additional assistance. I would be happy to look into this order, but there is no identifying information about what order this is affiliated with. "Sonia" is a person, not an automatic reply. Please provide information and we are happy to look into this further.
Sharon C.
Posted
So far I’m not pleased at all. There was a mix up with the photo and style of the bed I was ordering which I picked up on after the order was placed. I called immediately and was told the order couldn’t be changed but they could write a little note at the end of the order stating which style bed I wanted. I asked if they could call the manufacturer and was told no . This little note was placed under “gift message” at the very end of the order. I am not at all confident the correct bed will be delivered. They did write up a ‘ new fake’ invoice that was correct but it only came to me and not sent to the manufacturer. Now I can’t seem to reach customer service as I’m placed on hold and then the music stops and nothing…….. For an $8,000.00 product I feel this is pretty poor service. I did receive one email stating the bed should ship out “on or before 3/17/25 “ and to go online to check updates which I can’t find. Can’t call. Today is 3/13 and I’d just like an update. I am fully handicapped and need to arrange moving men and delivery of a new mattress from Jordan’s furniture, who have been wonderful, as well as the moving men in being on standby for when I get the bed delivered. Wish I had gone through Spinlife instead. I did buy a Shower Buddy from Med Mart years ago and had no problem then. Hopefully I can come back and update this review as successful.
