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10,501 reviews
Med MartHonesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 1,203 reviews with 1 star · Clear filters
Norma B.
Posted
Cancelled this order and Medmart still charged 1/3rd of the price which is over $1600. They never got close to shipping the bed or delivering it to my home. This is robery of the elderly and you should be ashamed, I will never use or recommend you moving forward.
Rich S.
Posted
I still haven’t received my package you shouldn’t advocate the sale of items that you don’t have in your inventory that you gotta back to the manufacturer to order it secondary and they are in freaking China
Response from Med Mart· Dec 28, 2025
Hi Rich, Thank you for letting us know, and we are very sorry for the frustration this has caused. We understand how disappointing it is to experience a delay, especially when you were expecting your order sooner. Some items are shipped directly from the manufacturer and occasionally this can result in longer lead times than originally estimated. We should have communicated those delays more clearly. Thanks, Team Med Mart
Sergio Guillen G.
Posted
I placed my order 2 weeks ago and it has not even shipped yet. I needed this order for urgent travel next week! I never even received any communication that there would be a delay in shipping.
Response from Med Mart· Dec 14, 2025
Hi Sergio, Thank you for letting us know. We sincerely apologize for the delay and for the lack of communication regarding your order status. We understand how important timing is, especially when the equipment is needed for urgent travel. At times, delays can occur due to manufacturing or supplier backorders that are outside of our direct control. That said, we should have communicated this to you clearly and proactively, and we regret that we did not do so in this case. Thanks, Team Med Mart
Linda H.
Posted
Bed did not come and kept getting delayed, with no word on when the delivery would happen. When I decided to cancel to go with another vender who COULD promise a delivery date, they told me that I would still be responsible for "restocking fee" and delivery charges that totaled over $2000.
Response from Med Mart· Dec 10, 2025
Hi Linda, Thank you for taking the time to describe your experience. We understand your frustration about the delay in your bed delivery. Our records show that this bed was ordered right around Thanksgiving on 11/24. It was projected to deliver Friday the 5th and was delayed 1 business day until today 12/8. Any order that has shipped, can not be "cancelled", it would be a return. Please call us with any questions. Thanks, Team Med Mart
Sean T.
Posted
Ordered on Oct 29th with an expected delivery date of November 18th. Paid the extra money for the delivery and assembly. While I understand that Thanksgiving could cause a delay, even assuming the expected delivery was to the 3rd party company, they did not receive it until Nov. 24th. I have not heard from the delivery company yet, and MedMart seems to refuse to give the contact number of this company. They also messed up the tracking number from ABF, so I had to contact MedMart to even get the correct ABF tracking number. So far this has been a horrible experience, and I am on the verge of contacting them to refund all of my money for failure to provide the bed
Marcia
Posted
I recently purchased the Protekt all-in-one lift and it is NOT as advertised. 1. Too heavy for 1 person even with tilting it to get into car. 2. Wheels are TOO SMALL You can’t even get it over the cracks between the sidewalk. The same issue occurs getting it over the threshold. It was quite a fight getting out and in the house. 3. SAFETY is also a concern. My daughter had a terrible bruise on her leg from getting it out of the trunk. With the weight, once you tilt it down it quickly falls to the ground. So users beware. 4. RETURN POLICY is a JOKE. I had trouble getting it to work at the beginning (it will not work while plugged in). I decided to return it at which time I unplugged it and it worked. I then decided to try to use it and realized the above issues. I sent a note to return it and was strictly told there is a NO RETURN policy after only 7 DAYS. Not the standard 30 day policy. I was so hopeful this would be the tool I needed to be able to put my husband into the car. I am so disappointed. Now I have spent about $1300 on a product that I can’t use. Buyer beware.
Response from Med Mart· Dec 10, 2025
Hi Marcia, We are sorry to hear that you were not satisfied with your purchase of the lift. Our website pre provides the specs such as weight, size of casters etc on the page of the item prior to purchasing and I have checked those specs for accuracy, they are 100% correctly identified. Our return policy is very competitive and aligned with our industry and competitors and due to the nature of the items that we sell and hygiene, illness etc, we must stick to that policy for good reason. We apologize that this was your experience, please call us with any questions. Thanks, Team Med Mart
Jim
Posted
You keep sending me bills when I canceled my order. If I receive any future bills I will contact Your local BBB MY ACCOUNT IS CLOSED
Response from Med Mart· Dec 6, 2025
Hi Jim, Thank you for bringing this to our attention. We are sorry that you have been receiving bills after your order was canceled. Please contact us at [email protected] to make sure this is handled by the right team. Thanks, Team Med Mart
Erika H.
Posted
Ordered a hospital bed two days (Monday) after my mom was released from rehab. I was told the bed would be delivered on Wednesday or Friday at the latest, Thursday was a holiday. On Friday, I received the mattress. On Saturday, I received the bed rails. When I contacted my sales representative, I was told the bed frame would be delivered on Monday, a week after the bed was ordered between 9-12pm. I received a message later in the day stating, I need to call the delivery company to arrange a delivery date and time ( can’t make this stuff up). Called the delivery company, was transferred to someone in another department who told me, my bed was in Westchester and she needed to verify its location , so she would call me back. After about two hours , I decided to call and was told the bed would be delivered on Tuesday, the next day between 9-12. After not receiving any delivery confirmation or anything I decided to call the delivery company at 1145, 15 before the scheduled delivery time frame was over, and was told, because of poor weather conditions, my order would not be delivered today. Not so much as a telephone informing me of this, absolutely no communication whatsoever. Today is mom’s 90th birthday and I wanted to have her new bed set up and in place today. Very very disappointed with the company and would not recommend them for any medical needs. My salesman will not even take my call.
Response from Med Mart· Dec 10, 2025
Hi Erika, Thank you for bringing this to our attention. We sincerely apologize that this was the experience you had with our team when trying to get a bed for your Mother out of rehab. Our site shows this bed ships by (which is a date 2-3 days later) which is often confused with "deliver". The order was placed on 11/24 - Thanksgiving week, it shipped by when it said that it would then there's transit time to get to the customer. Due to the holiday and businesses closing that week, it was set to be delivered Monday 12/1 which was only 4 business days from the time of the order. We understand your frustration and hope to have the opportunity to work with you again in the future. Thanks, Team Med Mart
