Med MartReviews of medmartonline.com

Response from Med Mart· Nov 1, 2023

I apologize there is a backorder on the product you selected. We are the distributor and not manufacturer, production times are out of our control. We take pride in the partnerships we have with the manufacturers and do our best to keep the website current with lead times to help our customers make the best decisions. Thank you.

Response from Med Mart· Oct 30, 2023

Hello, This review came without an order to attach to review. I suspected that because this does not sound like our company at all. We are available by phone, in the simplest manner, 6 days a week and for items purchased with us, we charge our cost for parts, not an upcharge. Please provide more information verifying this review. Thanks! EDIT 11/3/2023 Thank you for more information to locate this order! Your order was placed September of last year and initially it looks like there was a 1 business day delay of the delivery due to a typhoon in your area. The Item you ordered ships fully assembled and in a crate. It doesn't appear that you called in for ordering or product assistance prior to ordering which is perfectly okay however we would have informed you exactly how it ships and what that entails ahead of time. We also offer premier in-home delivery for larger more cumbersome items, that service wasn't selected at the time of the order. We do our best to keep orders noted in real-time and from Sept of last year until October of this year, we didn't hear from anyone on this order, so that's good news that everything appeared to be going well. The part that had damage was not under warranty per Arjo Huntleigh and we quoted what that broken part would cost to replace at our cost, not an upcharge to you. We understand you feel it should be under warranty and wish it was for you too. We don't like to be the bearer of any kind of negative news. Repairs has a very tight ship that they have to run and to keep helping people in the order in which they come in and to be sure everyone is addressed within 24-48 hours, they do use their email and voicemail to keep their world aligned and organized. The knee part that is ripped on your equipment is nowhere near half the price more less the price of the equipment that you ordered so there's certainly some confusion there. The quote is valid for 30 days from the manufacturer if you would like to get this ordered and sent out to you. Again, we would have preferred to advocate for this under warranty and get it replaced if it were still under warranty. It's a pleasure to continue to assist you if you'd like us to. Thank you and kind regards.

Response from Med Mart· Nov 1, 2023

I sincerely apologize for any confusion and delay on your order. I will certainly look into this scenario. I hope now that you have the product, you are satisfied with your purchase. Thank you.

Response from Med Mart· Sep 30, 2023

Hi there! This order was done through our checkout at your private discretion. We have really quick shipping and fulfillment processes for the items you ordered. Your order shipped out nearly right away. It looks like we were contacted 6 days later to update the address which we did immediately. Unfortunately, with shipping companies, changing and updating addresses does take some time and delays the delivery. The shipping company charges for address changes and I'm happy to see we didn't charge you for that error that we were billed for additionally. I see that an item was returned as "undeliverable" due to the address error also which incurred restock and shipping fees. We sent out another product immediately at no additional charges to you either. There are a lot of layers that go into a simple error like this, but we made those accommodations as efficiently as possible for you, again without the additional charges we incurred. We take great pride in fast fulfillment and taking care of our customers the best that we can and will continue to do so. Thank you for your feedback.

Response from Med Mart· Oct 10, 2023

My records indicate you have been in touch with your sales representative and this has been worked out. We hope that when you receive the custom built chair you will be satisfied with your purchase. Thank you!

Response from Med Mart· Oct 10, 2023

Thank you for your feedback. I apologize for the inconvenience of your order. I see that you received a refund for the white glove that did not occur and this item was delivered on 9/21. We hope that you are satisfied with your product.

Response from Med Mart· Sep 19, 2023

Thank you for your feedback, I see that customer service representative has been in touch with tracking. I hope once you have the product, you will be satisfied and may reconsider your review. Thank you, Medmart Team

Response from Med Mart· Sep 19, 2023

I apologize you had trouble with the website, but am glad to see you spoke with a sales rep and were able to place the order. Thank you, Medmart Team