massage-lab.comReviews of massage-lab.com

If I could give 0 stars I would. mLab is a total scam. I ordered one pack of patches and with tax, etc it was $21.90 which was charged to my PayPal. Then I got charged another $89.95 for additional items that I did NOT order. I have sent a dispute through PayPal and also emailed mLab and they claim I ordered those other items and I did not so now they're saying they'll refund me 50%. Tell me why, if I ordered those other items at the same time was it charged 2 different times. if it was legit, shouldn't they have been all in one charge? Their ordering system is an absolute sham. I have also filed a complaint with the Better Business Bureau as have several others.

I keep getting a monthly charge, asked for it to be cancelled, still getting charged, how can you cancel this?? It’s been months!! This should be illegal. Total scam! Products work but charged every month for nothing!! It’s been since last spring….

They tried to scam us and charged us 21.90 for our order, then kept charging and our bank sent us a fraud alert. Thank goodness they were on top of it. Craziness. Will not order again.

SCAM, DON'T BUY! THEY CHARGE YOU MONTHLY IF YOU ORDER THESE PATCHES....WHAT A COMPLETE RIP OFF.....I HAVE NO IDEA WHY A COMPANY WOULD RUIN THEIR NAME FOR A MONTHLY FEE....THEY COULD JUST SELL THE PATCHES AND HAVE A GREAT BUSINESS BUT INSTEAD CHOSE TO TAKE ADVANTAGE OF THEIR CUSTOMERS.....SHAME ON YOU ML LAB.....

Why am I being charged a monthly fee? I ordered your neck brace a long time ago, but am just now seeing a monthly fee?

Every bad review you see below is on point. I have severe knee pain and saw their ad on instagram. After reviewing the information about the knee patches they touted, I decided to order a pack to try it as they suggested in their ad. The cost was low enough that trying the product was not cost prohibitive. When you go to checkout, the screen shows you the amount of the purchase and a NO COST membership to their "VIP Customer Benefits" program. This is where the scam is. The designer of the website, both on the phone and on a desktop, makes sure you cannot see this next section: "SPECIAL OFFER YES I WAN TO SIGN UP FOR MLAB VIP. I AM 18 YEARS OR OLDER AND AGREE TO THE TERM AND CONDITIONS AND PRIVACY POLICY. Now should you scroll and SEE this section, the company has ALREADY CHECKED OFF THAT YOU AGREE TO THIS PLAN. Even if you see this, you don't see any indication, based upon what's in your Checkout, that there is any further charge. What they count on is you NOT clicking on the Special Offer box. When you DO click on the box, here's where you find out WHY the box was checked off in the first place: By checking this box you agree to opt into a membership for (website was here). The first month is free, and you'll be charged $31.67 every month afterwards. You will have access to free products every month from a variety of popular brands, just cover shipping/processing. You will receive an email shortly with login credentials. If you'd like to cancel your subscription at any time, please email us at (email was here) or call us at (888) 348-0504. Yep, this screen is unable to be seen when you first look at the checkout balance. Very few people look to scroll down when what they are looking for it RIGHT THERE! They know this and THIS is WHY the page is designed this way. I fell for this trap too. I even went so far as to answer an email they sent me saying they missed me. I took that time to ask questions about the product and assure them that due to how my knee was feeling, that I was going to reorder. I fully intended to...Until THIS happened. Two months after my initial order, I was reviewing my bank statement online (something I do routinely) and saw a charge by a company I did not recognize. It was "PAINCUREPRODUCTS". That was when I discovered this company's treachery. I did a search to see if any other charges from this company came up. The first charge I authorized was there...AND SO WAS TWO OTHER CHARGES I DID NOT, OF $31.67 EACH!!! To say I was livid is an understatement. I immediately sent an email (of course there was no phone number) demanding my money back. I'll spare you the details of the email back and forth that went on between us. Most of the reviews before mine cover this. Their second to last response was that the "manager" approved a 50% credit back of the last charge. I had heard enough. I immediately contacted my bank to contest the charges. I explained exactly what happened. I then got the number and email for our Attorney General's Office and Better Business Bureau. I opened up a page online to file a report and sent the company an email letting them know that I was about to do this AND I had figured out what they had done. Unknown to them, I design websites. I know EXACT what they did. A phone call to one attorney's office got me the information that this company is known and someone had approached them about a class action lawsuit for 6 months of payments. LEAVE THESE PEOPLE ALONE. DO NOT BUY FROM THEM.

Total Scam. All I wanted was a simple pack of 10 pathces, but had to go through muliple screens where they try and sell you something else. Then later on found out I had been enroled in their VIP Club TWICE and they were milking my credit card for $62.00/month without me knowing and they list the charges under different company names. I could not find the charge anywhere on my Account. And it took me 2 hours to find where the charges were listed (in customer Support). Have requested a cancelation. Where can I report them, Totaly Upset.

bloody scammers.. took $450.00 AU an only orderd once, took money out each month!!! rot in hell you scumbags