marriottbonvoy.comReviews of marriottbonvoy.com

Worst ever frontline service. We stayed at the Courtyard Uzbekistan. They were totally inflexible. We informed them upon check in that we do not need an extra night and FLAT OUT REFUSED to refund the balance.

Over the past few years, I’ve stayed at numerous properties within the Marriott group — from Four Points to Westin, Marriott, and JW Marriott. Unfortunately, the overall quality has become extremely inconsistent, which seriously undermines any trust in the Bonvoy brand. One of the biggest issues is the complete lack of differentiation between the various tiers. Aside from minor architectural or aesthetic elements, there is virtually no real difference in service quality between a Four Points and a JW Marriott — an unacceptable situation when booking a five-star hotel with certain expectations in mind. The lounges are often neglected, with limited offerings, inattentive staff, and an atmosphere that rarely reflects the level of quality promised. Food and beverage services are among the weakest points: each hotel is a gamble, and sadly, more often than not, it ends in disappointment. From breakfast buffets to in-house restaurants, the experience frequently falls well below expectations, even in supposedly “premium” locations. Marriott urgently needs to re-establish clear, enforceable brand standards across all tiers. Without that consistency, it becomes increasingly hard to justify loyalty or the value of the Bonvoy program.

Marriott just got greedy after they merged with sheraton 6 or 7 years ago. they had great point redemption back then but the points are worth a fraction of what they used to be. Not worth loyalty to the this brand

The worst hotel I’ve been to. A stupid Lady swore at me. Not coming back again

Terrible customer service. Somehow we were able to book a room in a closed-for-renovations Courtyard in Atlanta last weekend. There weren't any single rooms with double beds in any nearby hotels. When we contacted Marriott Bonvoy they refused to give us two room for the four adults of our party. We were lied to and hung up on multiple times over a six hour period of trying to resolve the issue.

This program is now trash!. Completed to stays in which I earned about 9000 points. Went to book another stay via the bonyoy app only to find my account frozen. When I got it un frozen I my account said I had negative 15k points. I called marriott and was told I would be contacted in 3 to 5 days. Got an email saying something to the effect of points were purchased (i have and would never purchase pts). Then their email started 42k points were applied, then canceled, then another 17k points were removed leaving me a negative balance of 15k pts. I've never brought pts, or received any pts except for the 9k pts I earned for my two stays that are now gone. I'm dumping marriott and going back to Hilton.

Totally disappointed with this previously excellent hotel group. I tried to make a booking at one of their London hotels and pay with points to discover that my points had been cancelled, without advice. They were current last week but I couldn’t confirm the booking then. I phoned reservations today and was told they automatically expire after 2 years without activity. I had booked with them last year but because I had cancelled it before use, I was told I couldn’t have them reinstated. It seems totally unfair to be treated so badly after 20+years of being a customer. To miss the deadline by one day! Also, as my usage had been within the policy deadline, (which I wasn’t aware of) I find it distasteful not to be appreciated. The staff member I spoke to initially was sympathetic but the manager I was referred to, Genises, was totally unsympathetic and all she kept repeating was a suggestion to refer to terms and conditions…detailed over pages and pages of print! I guess I’ll have to vote with my feet but feel very aggrieved by their practice of not treating customers fairly! If you have any sense after reading this you’ll also do so and do business with a more appreciative hotel group!

I have spent 10's of thousands of dollars at Marriott hotels only to get 2 days stay and a seriously down graded hotel. Then when you try and redeem your points it takes 2 hours of phone calls only to be disconnected. When you're disconnected, they have your phone number but no phone call back. This program is the biggest waist of time.