marriottbonvoy.comReviews of marriottbonvoy.com

I booked, and paid, fora tour through the marriot bonvoy website. The tour operator never showed up. After various attempts I finally got in contact with him. He said he no longer runs thois tour, and that the hotel never should have sold it to me. I have emailed the Westin in Melbourne to follow up, and have not heard a response. VERY DISAPPOINTING!!! Do not book a tour through their website!!!

I recently stayed in the Marriott Bonvoy in New Orleans. The hotel itself was fine, however, the customer services was atrocious. The staff in this hotel need some serious training or let go. I work in the travel, tourism and aviation industry and travel numerous times a year, this has to be the worst hotel manager I have dealt with. I checked in and received an upgrade, late check out, access to the M Club and $30 room credit. The following day I asked at check out if I could use the room credit to pay for valet parking and was told this would be fine. When we were checking out a few days later we were told that valet parking was a different company and the room credit could only be used for food and beverage. This would have been fine had we have been given the correct information, we ate in the hotel and could have used the credit for that, however, we paid for the meal. We asked to speak to the manager and when she arrived was so rude and dismissive. She snatched the bill out of my wife’s hand started to walk off and my wife followed her. She turned and told my wife to stop following her. We explained that if we had been given the correct information we would have paid for the meal with the credit, why would we not have used it. The manager was insistent that she would not do anything about it. I would not recommend this hotel to anyone, over the 5 days we stayed in the hotel we met several people that complained about rude staff and poor customer service. Do not stay here, it will ruin your trip, there are plenty of other hotels in the same location, try them, we have and we will return to them and not use Marriott Bonvoy again in New Orleans.

I complete an application for Marriott Bonvoy Boundless credit card through Chase. The Marriott website had a promotion that if I completed the application for the Marriott Bonvoy Boundless credit card I would receive $400 e-gift card. Unfortunately, I never received the e-gift card. When I called Marriot customer service phone number, the representatives were rude and unhelpful. They insisted that Chase issues the e-gift card. When I called Chase, Chase insisted Marriott issues the -gift card. No one wants to issue the gift card, but both agency agrees I should have received it. What is a customer suppose to do? Neither company wants to take responsible for the e-gift card, but I have a bill. This is a classic example how big business treats their customers. The lack of caring and problem solving on the behalf of a customer is non-existence. This was the switch and bait tactic that big businesses have been using for years to take advantage of their customers. I expect this from Chase but not Marriott. Marriott needs to live up to their promotion and pay for the room I booked and issue the remaining balance of the gift card.

DECEIVING - UNTRUSTWORTHY Called to book a stay using points. Was told additional payment was required. Im based in Melbourne, and booked a melbourne stay. Advised it was $212 and $322 was taken out as payment. Officer apologised and said opps its US not AUD. I asked for this to be cancelled and refunded. Was advised it will be refunded within 5 business days. Turns out the officer made me buy additional points (which i had no knowledge about) and therefore is now unrefundable. They scam you in the most deceitful way possible. Illegal to say the least. Reached out numerous times and yet to receive my refund. Had the general manager get involved and without hesitation although he did help to get me clarification, proceeded to wipe his hands clean to say out of my hands. Nothing to do with us… DO NOT TRUST !!!

Do not, I repeat, do NOT book with Marriott Bonvoy! I booked a hotel stay in one of their properties & six days before I was supposed to check in, they sent me an email canceling my reservation. I reserved my hotel in April for a stay in October & with basically no notice or explanation, they canceled & left me scrambling to find a place to stay. When they did respond, the reason was a "booking complication". When pressed, they said they overbooked. Absolutely UNACCEPTABLE!

I am a titanium member for a while and it means nothing to Bonvoy… my ‘night upgrades’ are expiring since no hotel is actually honouring them, the late check-out at 4pm is never ‘possible’ even you can see the rooms chosen as being available for booking still, their customer support is ignoring me big time… Ridiculous; I’m simply fed up and will be going somewhere else. There’s plenty of options.

I called to check if Fairfield in Reno had availability. The reservation agent continued to be persistent that I should book with them rather than booking online as I may loose the room. I provided my details and lo and behold the room was swooped by someone else based on what they said. She then tried to push me other hotels and said there is a conference going on and I would end up with no rooms and given I am with my two dogs that won't be a nice place to be. She recommended a hotel which I booked which when I reached realized for a long stay hotel - Woodbridge suites in Reno. That was absolutely not the kind of stay or hotel I was looking for but because this was a phone reservation this was not refundable. I did not appreciate being sent to a hotel which didn't meet my needs and also being lied to (I didn't hear of any conference that was going on by the front desk folks when I checked in). Bad experience.

Building Lodges on land where wildlife has passed for many many of years? You should be ashamed… They where using these passage long for you were born and you have no right whatsoever to ruin natures call! Do the right thing and move out