Average
364 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Customer Service Working Time:9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special CaseMarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.
Markethairextension (markethairextension.com) has 364 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
Showing 11 reviews with 3 stars · Clear filters
Sherry L M.
Posted
Had my last order sent to a different customer....everything was taken care of but it took over a week to get the extensions...but I will still order with them because the quality of the extensions are the best for the price
Sarah JoAnn K.
Posted
The shipping speed is ridiculous! My first order got me to the second tier of free shipping, and I know for a fact I selected the option for faster shipping. I waited close to a month for me hair. The slowest possible shipping they offer is supposed to take 7-10 business days. The prices can't be beat, but you better not plan to get your hair very soon.
Response from Markethairextension· May 12, 2017
Dear Sarah sorry for the speed of the standard shipping, we will optimize it in the future, we think you can receive it with in 7-9 days in your next order
Tery
Posted
My final email to this company on May 13, 2015: I just got off the phone with UPS. They informed me that you have ONLY printed a label ( 2 days ago!) and have NOT taken it to UPS to be shipped!!! I am VERY angry at this point!!!! This order was for a special occasion, and we are traveling international for this occasion! I placed my order on May 1, 2015 so there would be plenty of time for me to receive the extensions and have them put in for this occasion. Your site said you ship in 24 hours. I should have received this order over a week ago!!! You don't answer your phone ever, you reply to emails once daily at 5a.m., and you have told me in several emails you would follow through and have not! You have had $409.10 of my $ since 5/1/2015!!! UPDATE: After much stress and attempted communications, I finally received my order on May 17th. Unfortunately, not in time for my occasion, but I got it. Due to my bad experience with them, they have refunded me $50, with an additional $20 as soon as I modify my review, which I have done. As for their product, I am pleased with it, good quality. I am hoping that if I place another order for replacements/glue, their service and delivery will be prompt and without problems. I will update again.
Response from Markethairextension· Oct 9, 2015
Dear Tery Very happy to see we have resolved this problem, customer experience is very important to us, we will try our best to serve you in the future time! thanks for your understanding. UPDATE: Dear Tery, thanks for your order again from us, you have bought from us for 4 times, we think you are very satisfacted to our hair extensions. we will try our best to serve you in the future ! thank your order from us again!
