Great
279 reviews
MARIEMURHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MARIEMUR was born out of our desire to emphasize the authenticity of each person and help them fall in love with themselves as deep as possible. Keeping this wish in mind, our team of fervent designers and masterful artisans creates one-of-a-kind items that will frame your body most alluringly and bring out its unique beauty. We are here to make each day feel more special and each party more fun. Don't let your days be dull. Spice them up with bold looks! We combine tender lace with high-quality leather and daring designs to help you feel more like, well, you. We believe tangling lingerie and bold accessories are about something more than looks. They're about self love and self care. Because, only when you're wearing the items that fit your identity, are you truly taking care of yourself. So don't be shy, add cheeky daring notes to your outfit!
MARIEMUR (mariemur.com) has 279 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 51 reviews with 1 star · Clear filters
Sven D.
Posted
Sendung ohne Grund zurück!!! Ich erwarte umgehend Klärung !!! Achtung !!!!
Response from MARIEMUR· Mar 4, 2025
Hello Sven, Thanks for your feedback. If you are experiencing any issues, please connect us with the concierge service, and they will assist you right away. With Love, MARIEMUR ❤️
Nicholas
Posted
After one month, the package has yet to leave Bulgaria. When I query what's happening, I'm told that it's my job to contact their shipping company and find out why they're not sending the package. One thing is that it takes 3 weeks for MarieMur to BEGIN sending an order, but then to require that I fix why it never leaves their warehouse is insane
Response from MARIEMUR· Jan 7, 2025
Dear Nicholas, We understand how upsetting it is to experience such delays. The tracking number was updated yesterday, indicating that the parcel has arrived in the destination country. To expedite the process and avoid further delays, we recommend contacting the carrier directly and, if necessary, paying any outstanding taxes so that your order can be released and delivered as soon as possible. We also want to take full responsibility for the delay on our end in fulfilling your order. We acknowledge the issue and are committed to ensuring this does not happen again. Furthermore, we are actively preparing in advance to handle future peak seasons, such as Christmas, more efficiently. With Love, MARIEMUR ❤️
Ava S.
Posted
I ordered a package 2 weeks ago. I payed for 3-6 day shipping. I have reached out multiple times over email and have yet to hear back. SAVE YOUR MONEY and order somewhere else
Response from MARIEMUR· Dec 30, 2024
Dear Ava, We couldn’t locate any order under your name, and our customer support team strives to respond as quickly as possible. However, we haven’t found any previous conversations with you in our records. For further assistance, please feel free to email us at [email protected], or reach out via WhatsApp or Instagram. We’re here to help resolve this matter as quickly as possible. With Love, MARIEMUR ❤️
Sharon
Posted
placed an order on November 21 (!!) and the package still has not arrived, really ridiculous service. Emailed and they said they had changed warehouses and were therefore delayed. This can happen, but inform your consumers of this instead of the consumer having to contact you themselves. I think it's really ridiculous service for an order worth over 200 euros
Response from MARIEMUR· Dec 30, 2024
Dear Sharon, Thank you for reaching out and sharing your feedback. We sincerely apologize for the delay and any inconvenience caused. We completely understand your frustration and agree that communication is key. While we did experience delays due to a warehouse transition, we should have proactively informed you, and for that, we apologize. Please contact us at [email protected] or via WhatsApp so we can provide you with a resolution as soon as possible. With Love, MARIEMUR ❤️
manny S.
Posted
Lost my package but did not tell me for over a month. When they finally admitted it, half the items were out of stock. So they asked me to place a new order and pay for shipping since I no longer had the minimum required. Absolute scam! Worst customer service Update: After working with customer service, we have resolved most of the issue. I appreciate the effort made to fix the situation. I have updated the score accordingly Final update: Wish I could give MarieMur negative star review. They never ship the items! Once again after a month, I did not receive my item. Then they told me the delay was due to a new warehouse....except they forgot they used that same excuse last year. So I know it was a lie. Then offered express delivery and it took 3 days just to get a tracking number but carrier still had not received the item. It's a real shit show of lies and deception. AVOID AT ALL COST
Response from MARIEMUR· Dec 27, 2024
Dear Manny, Thank you for sharing your concerns. First, let me extend our sincerest apologies for the frustration and inconvenience you’ve experienced. We truly value you as a customer, and it’s disheartening to hear about your dissatisfaction. 1. Lost shipments, though rare, are unfortunately a reality we face as human beings relying on carriers to deliver packages. While these instances are beyond our direct control, we always strive to resolve them as quickly and fairly as possible. 2. Regarding the delays with your previous order, we issued a $190 gift card as a gesture of goodwill. This substantial amount reflects how much we appreciate and value our customers, ensuring they are supported even when unexpected situations arise. We understand how disappointing this experience has been for you, and we deeply regret any negative impression it may have left. Please know that your satisfaction is our top priority, and we’re here to make things right. With Love, MARIEMUR ❤️
Drew
Posted
Ordered a bracelet and collar 2 weeks ago, paid for expedited shipping to receive in time for a gift, 2 weeks later now and the order is still unfulfilled. I've tried to email both the 'concierge' assigned to me and their customer support email, both of which bounce with a HTTP 550 error meaning the mailbox doesn't exist. I've also tried to reach out via socials, Instagram I've messaged 3 times and had no response, Twitter they've disallowed DM's, Facebook link on their site doesn't work and they don't have a page. I'll be disputing the charge with my bank and getting a refund, avoid at all costs, they still advertise regularly but I'm fairly convinced it's a scam website. EDIT: I have finally had an email from customer care after leaving this review and have replied with my complaints. Unfortunately there doesn't seem to be a way to reply to replies on Trust Pilot, or DM businesses, and I am not putting my email address publicly in this review. I will update if any resolution is found.
Response from MARIEMUR· Nov 29, 2024
Dear Drew, I’m truly sorry to hear about your experience and the frustration it has caused. We take these concerns very seriously, and I’d like to address them as quickly as possible. We’ve never encountered this issue before, and I want to ensure we resolve it for you promptly. Could you please provide us with your email address so we can contact you directly and investigate what went wrong with your order? Thank you for bringing this to our attention, and I appreciate your patience as we work to make this right. With Love, MARIEMUR ❤️
WRH
Posted
Product are great. I sent in an item for a refund. It has been 4 weeks, no contact, no refund. I sent a message, quick response of looking into it. Still no reply on the return.
Response from MARIEMUR· Jul 8, 2024
Hi there, We sincerely apologize for the delay and lack of communication regarding your refund. Please rest assured that we have now processed your refund, and it should be completed shortly. We truly appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to our customer care team. With Love, MARIEMUR
Justin S.
Posted
First time ordering from this company and I'm not impressed with the customer experience. They do a ton of advertising but the product is of poor quality for the cost, with a confusing return policy. I would not purchase again.
Response from MARIEMUR· May 17, 2024
Dear Justin, We're truly sorry for the disappointment you've experienced. Your feedback means a lot to us, and we're committed to enhancing both our products and policies based on your input. Please reach out to our customer support team directly so we can swiftly address your concerns and provide the assistance you deserve. Your satisfaction is our priority, and we look forward to resolving this for you. Warm regards, MARIEMUR
