MAP Communications Reviews | Read Customer Reviews of mapcommunications.com

MAP Communications Reviews | Read Customer Reviews of mapcommunications.com

MAP Communications reviews

Showing 73 reviews with 5 stars · Clear filters

Mark A. Peper, E.
Posted Feb 13, 2024
Very communicative and efficient.
Very communicative and efficient.
Response from MAP Communications· Mar 7, 2024
Thank you for your years of loyalty!
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Andrew O.
Posted Feb 13, 2024
Great experience
We needed a central calling solution for notification of key personnel for critical events. Looked at numerous other potential solutions but what MAP offers met those needs and was easy to implement.
Response from MAP Communications· Mar 7, 2024
We're very happy to hear that we were able to provide a solution to your needs, thank you for choosing us!
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Chris M.
Posted Feb 10, 2024
The MAP team has truly impressed us…
The MAP team has truly impressed us with their exceptional professionalism and extensive experience. Their ability to engage in meaningful conversations with our customers is remarkable, consistently resulting in delightful experiences. Highly recommended for their dedication to excellence.
Response from MAP Communications· Mar 7, 2024
Thank you for choosing us, we're so happy to hear that you're experience has been so great!
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Don O.
Posted Feb 9, 2024
Working with MAP Communications has…Been easy and smooth
Working with MAP Communications has been a fabulous experience. Our salesperson Mindy was efficient, courteous, knowledgeable and a pleasure to work with. She too the time to patiently answer several questions we had.
Response from MAP Communications· Mar 7, 2024
Thank you for the kind words and for choosing us as your service!
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Scott B.
Posted Feb 9, 2024
MAP Review
We started working with MAP a few months ago after a long relationship with one of their competitors. MAP covers our 24x7 support needs and have blown away our expectations and are definitely in a class of their own.
Response from MAP Communications· Mar 15, 2024
Thank you for your kind words Scott, we're so happy to hear that you're experience has been so great these last 6 months! We are happy that you chose to make us your trusted partner, we're here to support your business every step of the way. If there ever is anything we can do for you please let us know, we are happy to help!
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Sim
Posted Feb 9, 2024
It has been great working with MAP…
It has been great working with MAP Communications. Made attendance tracking easier for us.
Response from MAP Communications· Mar 15, 2024
That’s fantastic feedback, thank you for sharing Sim. At MAP Communications, we're dedicated to tailoring our services to fit your unique business needs. We strive to ensure all your attendance calls are handled with care so you can get back to focusing on what matters most. We appreciate your recognition of our efforts to deliver exceptional service.
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Dustin N.
Posted Feb 9, 2024
Answering service
Setup and implementation of this was as easy as can be. Mindy was great. She was very easy to get in touch with when I had a question, and also kept me updated every step of the way.
Response from MAP Communications· Mar 15, 2024
Thank you for choosing us as the voice of your business in 2024. As an extension of your team, Mindy and the MAP Communications team work hard to be well-versed in everything it takes to provide a seamless experience. Our virtual receptionists provide stellar first impressions and the same stellar customer experience they’d receive if your team was on duty.. We appreciate your partnership and will be sure to share this feedback.
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frankc S.
Posted Feb 8, 2024
Client Confidence in Map Communications
The systems and architecture are well set up. Flowchart scripts insure accuracy on incoming client calls. Although I have worked with the back office and the accounting personnel, our Account Manager Traci Walker carries the day for the continuity of "keeping in touch" and solving issues as they will and do come up. I refer Map Communications on a regular basis for "live reception" with the complexity of responses to potential clients.
Response from MAP Communications· Mar 15, 2024
Thank you for your kind words. Frank, we are grateful and appreciate you taking the time to share your rating with us. Traci is amazing and we are so glad that you agree. These last few years, we appreciate your help in providing the framework needed to create the customized script we are using. Recognizing that each organization we work with is unique, the partnership with our customers allows us to customize and design customer-specific solutions for how we handle every call. We know that with each call we take we only get one shot at a first impression. As a fully employee-owned company, with every call we answer, each member of our staff is in ensuring the success of every customer we service. Thank you for choosing MAP Communications for your communication needs!
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